Hospitality Shift Leader

Hospitality Shift Leader – Lead Now. Grow Intentionally. Do Meaningful Work.

At Chick-fil-A Singing Hills, we pursue excellence to go above and beyond for our guests and team. We serve hundreds of guests during peak hours and are looking for experienced, direct-hire Hospitality Shift Leaders who thrive in a fast-paced environment and want to grow personally and professionally.

The Singing Hills Promise: Compensation & Benefits

We are committed to laying foundations that serve you long after your time with us is done. We offer a competitive, customized benefits package:

• Competitive Pay: Starting at $18 to $20 / hour with a written 90-day compensation and development review.
• Sundays Off: Closed every Sunday for a dedicated day of rest.
• Free Online College (Zero Debt): Tuition and books are 100% covered by your Operator for flexible, online programs at the University of the Cumberlands (180+ fields).
• CFA Scholarships: Earn up to $1,500 twice per year (up to a $35,000 lifetime total).
• Health & Future: Health, Life, Dental, and Vision insurance plans, plus 401(k) matching.
• Paid Time Off (PTO): Earned time off to support a balanced career.
• Professional Growth: Regular 1-on-1 coaching, a 30/60/90-day onboarding plan, uniform allowance, and paid certification (ServSafe Manager).
• Known & Valued: We build an intentional culture of care where leadership listens, communicates openly, and celebrates your personal growth and milestones.
• High-Energy Perks: Enjoy a generous meal credit, team contests, and seasonal team outings.

What You Will Own (Leadership Responsibilities)

• Shift Operations: Lead high-volume floor operations, create line-ups, manage breaks, and run opening/closing routines.
• Real-Time Coaching: Act as a positive role model, managing team performance and behavior with clarity and care.
• Operational Excellence: Uphold strict standards for food safety, speed, accuracy, and store cleanliness.
• REMARKable Hospitality: Execute Chick-fil-A's hospitality model and resolve guest complaints with genuine empathy.
• Financial Stewardship: Dependably handle cash drawers and safely finalize daily financial operations.

The Ideal Leadership Candidate

• Proven Leadership: 1 to 2 years of formal experience supervising, training, or directing teams (Shift Lead, Keyholder, Assistant Manager, etc.).
• High-Volume Background: Experience running shifts in fast-paced environments like quick-service restaurants, grocery (e.g., H-E-B), high-volume retail, or hospitality.
• Calm Under Pressure: Handles stressful, peak-volume situations well with a positive, results-driven attitude.
• Physical Stamina: Ability to work on your feet for several hours, lift up to 40 lbs., and work outdoors in Texas temperatures while maintaining excellent customer service.
• Dependability: Trustworthy integrity, reliable transportation, and a clear desire to develop people.

Our Hiring Process: Fast & Intentional

We respect your time and operate on a strict 5-day target hiring cycle:

1. Day 0-1: Application received and reviewed.
2. Day 1-3: One structured in-person interview and an interactive restaurant tour.
3. Day 3-4: Final conversation with the Owner-Operator or senior leadership team.
4. Day 4-5: Final decision and formal offer with a written 30/60/90-day roadmap.

Benefits

• Flexible schedule
• 401(k) matching
• Employee discount
• Paid training
• Mileage reimbursement