Customer Service Representative

Customer Service Representative

We are seeking a detail-oriented and organized Customer Service Representative to join our team. In this role, you will be responsible for managing customer interactions, maintaining accurate records, and supporting daily operational workflows. The ideal candidate is proactive, communicative, and able to handle multiple tasks efficiently.

Key Responsibilities

• Manage and update work orders (WO's) in company portals
• Answer incoming phone calls and assist customers with inquiries
• Create and process new work orders accurately
• Review and complete billing documentation
• Follow up on quotes to ensure timely responses and customer satisfaction

Qualifications

• Previous customer service or administrative experience preferred
• Strong communication and phone skills
• Excellent attention to detail and organizational abilities
• Ability to multitask and prioritize in a fast-paced environment
• Basic computer proficiency and experience with portals or CRM systems

Benefits/Perks

• Comprehensive benefits package including health, dental, and vision insurance.
• 401(k) retirement savings plan with company match.
• Opportunities for professional development and advancement.

Continuum Services is a single-source provider with proven expertise, dependability, and scalability in four key areas: facility operations, exterior services, technical services, and environment services. Headquartered in a newly renovated office in Farmington Hills, Continuum is the go-to full-service solution for interior and exterior facility operations, maintenance, and repair. Facilities serviced by CONTINUUM have earned such prestigious accolades as the ENERGY STAR for superior energy performance, BOMA's Office Building of the Year (TOBY) Award and CEL's National Real Estate "A" List Award for Service Excellence. Helping employees develop and become highly skilled professionals who deliver best in class solutions to our clients is what we're all about - join us today!