Customer Service Representative

Customer Service Representative

We are looking for a motivated and customer-focused Customer Service Representative to join our team. In this role, you'll serve as a key point of contact for customers, handling service inquiries, processing purchase orders, collaborating with the field sales reps while also identifying opportunities to upsell, cross-sell, and generate new business. This position is ideal for someone who enjoys building relationships and driving growth through excellent communication and sales skills.

Responsibilities

Respond to customer inquiries via phone, email, live chat, or social media with professionalism and care

Troubleshoot product/service issues and ensure prompt resolution (with the help of Operations, Quality, Field Sales)

Accurately document customer interactions and maintain CRM (Salesforce.com) records

Follow up with customers to ensure satisfaction and build loyalty

Collaborate with internal teams to resolve complex service requests

Process Purchase Orders, build Invoices, coordinate product sample requests

Proactively engage existing customers to understand their needs and recommend solutions

Promote and upsell relevant products or services to meet customer needs and achieve sales targets

Generate quotes, process orders, and follow up on sales opportunities

Support marketing campaigns by following up on inbound leads and converting interest into sales

Meet or exceed monthly sales and customer satisfaction goals

Qualifications

High school diploma or equivalent (minimum)

Previous experience in customer service, inside sales, or a related role

Strong interpersonal and communication skills

Proven ability to handle objections and close sales

Familiarity with CRM systems (e.g., Salesforce)

Excellent organizational skills and attention to detail

Comfortable working in a goal-driven environment

Pay Range: $20/ hour - $25 / hour