People Operations Business Partner

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.

About The Role

We are looking for a People Operations Business Partner to create a seamless and supportive experience for every employee at Reserv. In this role, you will manage key processes throughout the employee lifecycle, from onboarding to HR support, while serving as a trusted partner to both team members and leadership. You will need to combine empathy, organization, and problem-solving skills in a fast-paced, remote environment where we value initiative, clear communication, and continuous improvement. If you are excited about building thoughtful processes, supporting a growing team, and shaping the future of People Operations at an ambitious insurtech startup, we would love to connect with you.

What You'll Do

Strategic Partner

• Act as a trusted advisor and sparing partner to manager and team leads. Provide guidance on team dynamics, performance management, and workforce planning to support business needs.
• Develop HR strategies that help drive performance, retention, and engagement across departments.

Employee Relations

• Be the go-to resource for complex employee relations matters, balancing empathy with compliance and business needs.
• Address employee-related issues with a solutions-oriented approach and escalate complex matters as needed.
• Help leaders proactively address team health concerns, and interpersonal conflicts before they escalate.
• Partner with the VP, of People Operations to support investigations, policy interpretation, and conflict resolution while ensuring fairness and compliance
• Help foster an inclusive, equitable, and engaging remote-first culture, using data and feedback to make educated recommendations.

Performance & Talent Management

• Manage the performance review cycle, conduct calibrations, coach managers on delivering feedback and growth conversations.
• Collaborate with the VP, of People Operations to implement talent development programs, and promotion processes, and help roll out career frameworks and growth paths the scale with the company.

HR Programming

• Help design, implement, and continuously improve HR programs, policies, and workflows that span the employee lifecycle with a focus on scaling and automation.
• Leverage data and employee feedback to recommend changes to the People Ops process that help increase efficiency and impact
• Assist with projects related to employee engagement, recognition, onboarding, and retention.

Operations & Compliance

• Uphold company policies and regulatory requirements, ensuring data privacy and confidentiality.
• Maintain a working knowledge of employment laws and internal policies, ensuring compliance and raising risks proactivel.y
• Serve as a secondary point of contact for employee questions requiring a nuanced or strategic response.

Analytics & reporting

• Analyze HR data and trends (turnover, engagement, etc) and deliver insights to leadership to impact people strategies.
• Develop reporting mechanisms to support business leaders in making data-informed decisions.

Qualifications

• 4-6+ years of experience in People Operations (HR) with at least 2 years in a Business Partner or advisory role
• 2+ years of working experience in a high-growth startup or scale up environment. You need to understand how to balance ambiguity, speed, and flexibility
• Proficient with HR systems (preferably Rippling)
• High emotional and social intelligence with experience fostering positive, strong relationships with diverse groups of people
• Strong interpersonal skills, good intuition, and the ability to communicate to all levels of the organization
• Strong analytical and problem-solving skills
• Ability to work independently to manage multiple ongoing projects and programs with high attention to detail and organizational skills
• Decisive problem solver with a "get it done" attitude who thrives in a fast-paced, sometimes ambiguous environment
• Exceptional ethics around confidentiality and highly sensitive information
• Keen to continue learning and developing their skill set, having a growth mindset
• Successful track record of implementing scalable processes
• Passionate about people and systems
• Proficiency with tech tools: Apple Computer, Google Suite, and Slack
• Remote work experience preferred

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work
• Work from anywhere to facilitate your work life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

Additionally, We Will

• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
• Work toward reducing and eliminating all the administrative work from an adjuster role
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

The Pay Range For This Role Is

85,000 - 95,000 USD per year (Remote)