Psychiatric Care Coordinator

Job Description

Job Description

We are looking for a Patient Care Coordinator to support a behavioral healthcare team in Portland, Oregon. This Contract position focuses on creating a smooth experience for patients by coordinating appointments, maintaining accurate records, and assisting with front-end care processes. The ideal candidate is organized, service-oriented, and comfortable handling scheduling and insurance-related tasks in a clinical setting.

Responsibilities:

• Coordinate patient appointments and manage daily scheduling needs to support efficient clinic operations.

• Manage daily scheduling needs to support efficient clinic operations.

• Welcome and assist patients during check-in while helping address routine questions and service needs.

• Maintain and update medical records with accuracy to ensure documentation is complete and accessible.

• Communicate with patients regarding upcoming visits, scheduling changes, and appointment availability.

• Review insurance information and support referral and verification activities before scheduled services.

• Work closely with clinical and administrative staff to help keep patient flow organized throughout the day.

• Experience supporting patient scheduling in a healthcare or medical office environment.

• Ability to manage patient medical records with a high level of accuracy and confidentiality.

• Prior experience with an EHR system, preferably Care Logic

• Working knowledge of appointment coordination and front-desk patient assistance.

• Familiarity with patient check-in procedures and general administrative support tasks.

• Experience handling insurance referrals and benefit verification processes.

• Strong communication, organization, and customer service skills in a patient-facing setting.