Account Coordinator - 9 am to 6 pm - Thursday - Sunday Shift (Government Services) - Phoenix, AZ

Government Services Account Coordinator

The Government Services Account Coordinator (ThursdaySunday, HYBRID) 9 am to 6 pm AZ time owns the day-to-day operational execution for BlueGrace's federal, state, and municipal freight accounts across a four-day extended shift schedule. In addition to core account coordination responsibilities, this role carries a critical weekend coverage function actively covering open USPS loads and executing bounce recoveries to ensure uninterrupted service on mission-critical government freight. This position is ideal for a detail-driven, ownership-oriented individual who thrives in a high-stakes operational environment and is motivated by the challenge of keeping time-sensitive government shipments on track through the end of the week and into the weekend. Reliability, compliance, and precise execution are non-negotiable in this role.

Duties and Responsibilities

Load Coverage USPS Open Loads & Bounce Recoveries

• Monitor and manage open USPS load assignments during ThursdaySunday shift hours, ensuring all tendered loads are covered by qualified, compliant carriers before pickup windows close.
• Identify uncovered or at-risk loads early in the shift and execute carrier outreach to secure capacity, prioritizing service commitment and on-time performance.
• Manage bounce recovery operations identifying loads that have been rejected, dropped, or lost by the original carrier and rapidly sourcing replacement coverage to prevent service failures.
• Coordinate with the carrier network, dispatch contacts, and internal operations to execute recoveries with urgency, keeping customers and leadership informed throughout the process.
• Document all load coverage activity and bounce recovery actions with accurate detail in the TMS for reporting, accountability, and root cause analysis.
• Escalate load coverage situations that exceed resolution capacity or involve contract-critical shipments to Government Services leadership with full context and recommended action.

Carrier Network & Capacity Management

• Build and maintain a dedicated network of vetted, high-performing truckload carriers for government and strategic accounts.
• Maintain carrier performance and compliance scorecards; lead periodic carrier check-in calls to review KPIs and address performance gaps.
• Manage carrier contact records, equipment data, and driver information with a high standard of accuracy in the TMS.
• Support trailer pool management processes and related technology tools.

Award Go-Lives & Lane Operations

• Own award go-lives end-to-end, coordinating across internal teams and carrier partners to ensure new lanes are fully operational from day one.
• Track tendered volumes, shipment cadence, and award commitments against contractual obligations; flag deviations proactively.
• Maintain route guides, facility records, and contact information for shippers and consignees across all customer sites.

Tracking, Visibility & Exception Management

• Monitor real-time and autonomous shipment tracking via FourKites and project44 to maintain continuous visibility on in-transit government freight.
• Identify and resolve daily operational exceptions quickly; escalate proactively when a shipment or carrier relationship is at risk.
• Follow up with carriers to collect PODs, invoices, and all required supporting documentation within required timeframes.

Reporting & Compliance

• Maintain accurate shipment, equipment, and tender records across all government customer accounts.
• Learn and apply each customer's specific KPIs and reporting requirements to daily operational decision-making.
• Generate and distribute operational reports and lane performance summaries as required by account and management teams.

Qualifications

• 12 years of experience in logistics, freight operations, or supply chain preferred; motivated entry-level candidates from any background encouraged to apply.
• Experience managing freight exceptions, load coverage, or carrier recovery situations in a time-sensitive environment a strong plus.
• Familiarity with TMS platforms, carrier portals, or visibility tools (FourKites, project44) a plus.
• Clear, confident verbal and written communication skills; comfortable as the voice of the account to carrier partners under pressure.
• Strong data entry accuracy and attention to detail precision matters in government reporting and compliance.
• Ability to manage multiple competing priorities simultaneously, including active recovery situations, in a fast-paced environment.
• Dependable and self-directed this role operates during extended weekend hours and requires strong personal accountability.
• Proficient in Microsoft Office Suite; quick to learn and navigate new systems and technology platforms.
• Available to work ThursdaySunday on-site, with consistent schedule adherence required.
• High school diploma or GED required; Associate's or Bachelor's degree in Supply Chain, Business, or a related field a plus.

Key Competencies

• Drive for Results takes ownership of outcomes with urgency and accountability, especially in load recovery situations.
• Collaboration partners effectively across internal teams and carrier relationships to hit shared goals.
• Adaptability stays organized and effective in a fast-changing, high-stakes operational environment.
• Tech Fluency comfortable in Microsoft Office and quick to adopt new logistics systems and tools.
• Attention to Detail manages high-volume transactional work without sacrificing accuracy or quality.