Employee Housing & Services Manager

Employee Housing & Services Manager

Job Category: Management Requisition Number: EMPLO001161

Full-Time On-site Salary: $60,000 USD per year Hilton Head Island, SC 29928, USA

Description

JOB SUMMARY

The Employee Housing Manager is responsible for overseeing all aspects of employee housing operations, ensuring safe, clean, and well-maintained living accommodations for team members. This role oversees the Sea Pines Resort Employee Housing Program, including but not limited to processing arrivals and departures of employees/tenants, maintaining all necessary records, facilitating inspections, managing housing supplies, and ensuring clear and consistent communication with vendors and employees/tenants. This position plays a key role in delivering a positive and compliant housing experience that supports employee satisfaction and retention.

ESSENTIAL DUTIES & RESPONSIBILITIES

EMPLOYEE HOUSING PROGRAM

• Manage all aspects of the Employee Housing Program (Sea Pines Resort owned housing complex – PBV, as well as leased apartments)
• When necessary, work with outside property management companies and vendors to negotiate and secure leases.
• Keep close channels of communication with Facilities Maintenance team, housekeeping and other vendors. Schedule cleaning with housekeeping team for arrivals and post-departure.
• Facilitate pre-arrival and post-departure inspections of the properties.
• Facilitate weekly walk-throughs and inspections of the properties to ensure good condition and upkeep.
• Facilitate monthly inspection of occupied units.
• Arrange and purchase any supplies needed for employee housing.
• Maintain inventory of all supplies and ensure operating within the budget.
• Process monthly invoices through BirchStreet, including but not limited to rent, utilities, etc.
• Keep accurate and up-to-date records of all units and tenants.
• Work with the employees on resolving any issues that may come up in housing, such as roommate issues, maintenance issues and other concerns.

EMPLOYEE TRANSPORTATION

• Act as a main point of contact with the Employee Transportation company (Yellow Cab)
• Schedule all airport pick-up's and drop-off's for international employee arrivals and departures.
• Work with department heads and transportation company to create and maintain an agreeable shuttle schedule for all international employees and ensure any updates of the schedule are communicated with employees and managers.
• Schedule special transportation requests when needed and approved.
• Monitor and process monthly invoices for the shuttle services provided by the transportation company.

HR DUTIES

• Perform other HR related duties and administrative tasks as assigned.

LANGUAGE SKILLS

Ability to communicate professionally with all levels of management. Ability to foster organizational change. Excellent computer skills and strong working knowledge of Microsoft Office Suite.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand; walk; and stoop, or kneel. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

QUALIFICATIONS

• Associate or bachelor's degree in Hospitality, Business Administration, or related field preferred
• 2–4 years of experience in property management, housing operations, hospitality, or a related field such as student housing
• Strong organizational and administrative skills
• Excellent communication and customer service abilities
• Ability to handle sensitive situations with professionalism and discretion
• Experience with workforce management or HRIS systems (UKG preferred) is a plus
• Proficient in Microsoft Office (Excel, Word, Outlook)
• Ability to manage multiple priorities in a fast-paced environment

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

SOCIAL SKILLS

Ability to interact effectively with guests, members, vendors, and employees of diverse ages, backgrounds, and interests. Individual must be responsible and have the maturity to lead others to perform at a high level. Must have excellent employee-relations skills and be capable of responding effectively to conflicts among employees and departments. Applicant must be able to communicate well with others inside and outside the company.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and outside weather conditions. The noise level in the work environment is usually quiet.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid US Driver's License

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.