Account Manager 5

## The group you\u2019ll be a part of\n\n \n\nThe Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.\n\n \n\n## The impact you\u2019ll make\n\nAs an Account Manager at Lam, you are essential to fostering lasting relationships with our valued customers. Engaging directly with customers, you\u0027ll proactively address their needs, arrange strategic meetings, and support them with a range of Lam\u2019s wafer fabrication equipment products and services. Your dynamic approach ensures the success of our partnerships and contributes to Lam\u0027s position as an industry leader.\n\n## What you\u2019ll do\n\n * Own customer engagement and commercial execution for Etch technologies, supporting customer qualifications, pilot programs, ramps, and long\u2011term account growth.\n * Support product and technology selection in partnership with the Account Director, Product Group, and Process Engineering teams.\n * Manage demand forecasts for assigned products and coordinate with Operations and customers to ensure on\u2011time delivery.\n * Lead customer priorities for development programs, pilot evaluations, and ramp activities.\n * Drive technology transfer, ramp planning, and cross\u2011functional execution with Field and Product Group teams.\n * Identify actions to improve module profitability and ensure timely resolution of safety, quality, and obsolescence issues.\n * Partner with Product Groups to deliver beta solutions and support qualification, acceptance, and proliferation milestones.\n * Coordinate cross\u2011functional Lam and customer teams to deliver commitments on schedule.\n\n\n\n## Who we\u2019re looking for\n\nMinimum 10 years of related experience with a Bachelor\u2019s degree; or 8 years and a Master\u2019s degree; or a PhD with 6 years\u0027 experience; or equivalent experience in customer relationship and sales management \n\nIn depth knowledge of wafer fab equipment, integration and technologies \n\nGather, analyze, interpret, preparation and utilization of complex data \n\nExcels in negotiation preparation, conviction, and deal closure \n\nPerseverance to initiate and own problems, overcome inertia with customer and/or internal at Lam partners, delivering results on time and per commits \n\nSuperb communication skills, presence and experience communicating at manager and executive levels, director/GM/VP Creative, resourceful, complex problem solver. \n\nAchiever results beyond the standard solutions \n\nSelf-directed, ownership, accountability Thrives on the front lines. \n\nTolerance for high stress situations and escalations. \n\nAble to deliver difficult news and manage a challenging customer or situation, positively moving the module and customer relationship forward \n\nCan lead groups with disparate interests/conflicting objectives, to solve complex equipment, technology, operational, and organizational problems to ensure the customer\u2019s success High standard for meeting customer\u2019s expectations, not just delivering the requirement.\n\n## Preferred qualifications\n\n## Our commitment\n\n \n\nWe believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.\n\nLam Research (\"Lam\" or the \"Company\") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company\u0027s intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.\n\nLam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories \u2013 On-site Flex and Virtual Flex. \u2018On-site Flex\u2019 you\u2019ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. \u2018Virtual Flex\u2019 you\u2019ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.\n\nSalary\n\nSalary Range for this position: $105,000.00 - $231,000.00.\n\nThe above salary range for this position is relevant to applicants that reside in California and most states. Salary offers will depend on factors that include the location you work from, your level, education, training, specific skills, years of experience and comparison to other employees already in this role. Actual salary may vary from salary offered due to numerous factors including but not limited to unpaid time off, unpaid leave, company mandated shutdown, and other relevant factors.\n\nOur Perks and Benefits\n\n \nAt Lam, our people make amazing things possible. That\u2019s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.\n