Desktop Management - Infrastructure Services (IS)~Operating Systems
ClifyX
Remote Desktop Support Engineer
We are seeking an experienced Mac Support Engineer to provide onsite technical support for macOS devices in a corporate environment based in Miami. This is a short-term, project-based engagement (35 months) requiring hands-on expertise in Apple hardware, macOS troubleshooting, and end-user support.
Key Responsibilities:
- Provide onsite Level 12 support for macOS devices, applications, and peripherals
- Install, configure, and troubleshoot MacBooks, iMacs, and macOS operating systems
- Diagnose and resolve hardware, software, application, and network-related issues
- Support Apple services including Apple ID, iCloud, File Vault, and Time Machine
- Perform macOS upgrades, security patching, and software deployments
- Provision and decommission Mac devices for user onboarding and offboarding
- Coordinate with vendors for hardware repairs and replacements
- Document incidents, requests, and resolutions in a ticketing system
- Deliver excellent customer service and provide end-user guidance as needed
Required Skills Qualifications:
- 35 years of hands-on experience supporting macOS in an enterprise environment
- Strong knowledge of macOS troubleshooting and Apple hardware diagnostics
- Experience with MDM solutions (JAMF - Optional)
- Understanding of networking fundamentals (Wi-Fi, VPN, TCP/IP, DNS)
- Familiarity with ticketing systems such as Fresh service
- Knowledge of Mac security best practices
- Strong communication and customer service skills
- Ability to work independently in an onsite support environment
Preferred Qualifications:
- Apple certification such as Apple Certified Support Professional (ACSP)
- Basic scripting knowledge (Bash)
- ITIL knowledge or experience working in structured IT environments
Contract Details:
- Work Type: Onsite
- Location: Miami, FL
- Contract Duration: 35 months
- Start Date: Immediate or TBD
Rate Details:
IND_Engineer Category 1 Level II Rs40,000.00 - Rs75,000.00 Monthly NOOT
Vacancy posted 4 days ago
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