Member Service Representative/Personal Banker (Bilingual Spanish Speaking Preferred)

Member Service Representative / Personal Banker In this role, you will deliver exceptional service and support to members while promoting a culture of excellence and teamwork. Benefits Competitive compensation with paid training Engaged managers who value your input, are transparent, and provide coaching for your success Professional development with growth opportunities and a supportive learning environment A friendly, inviting work culture filled with social activities that inspire creativity and collaboration Retirement benefits featuring a 401(k) with a generous match plus a defined pension plan Comprehensive health benefits, including medical, dental, and vision coverage Employee activity groups that foster a sense of belonging and teamwork Tuition reimbursement and school loan repayment plans for full‑time employees Gym reimbursement and employee wellness time off to support your health and wellness Flexible PTO options that include vacation payout and sick time incentive payouts Discounts on employee loans to help you create financial success Supplemental benefits such as pet insurance, a legal plan, and AFLAC plans Responsibilities Directly interact with members and potential members Support and promote a successful service/sales culture by identifying member needs and cross‑selling appropriate products Efficiently and accurately process transactions such as loan payments and fund transfers Research and resolve member concerns Accurately record information Efficiently utilize the software system provided to perform member transactions Engage with members to obtain information and explain available services to meet their financial needs Qualifications Bachelor’s degree or at least 18 months of relevant experience in the financial industry or customer service Previous banking or financial services experience Desire to provide outstanding member service Ability to discuss products and services Professional appearance coupled with an enthusiastic, assertive personality Self‑motivated Strong computer skills Excellent communication skills Thorough knowledge of negotiable instruments Dependable (arrive to work on time as scheduled) Equal Opportunity Employer At Jovia, we celebrate innovation, diversity, teamwork, excellence, and integrity. We are an equal opportunity employer and we offer competitive compensation and benefits packages to recruit, retain, and reward top talent. Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities #J-18808-Ljbffr