Medical Support Assistant (Advanced)

VA Careers - Medical Support Assistant

The VA Careers - Medical Support Assistant must possess a thorough understanding of medical center programs and services, as well as the varying priorities and complexities associated with outside specialty care. Duties encompass a wide range of administrative tasks, including but not limited to:

• Electronic filing
• Data entry
• Scheduling appointments and tests
• Ensuring accurate transfer of medical records between the Birmingham VA Health Care System (BVAHCS) and other facilities
• Consult management
• Tracking the status of community appointments

Additional responsibilities include:

• Making daily follow-up (post-care) calls
• Maintaining an updated database of community medical services to assist Veterans in locating care
• Processing both emergent and nonemergent consults for community-based medical services.

Strong coordination and organizational skills are essential to the success of the facility's multidisciplinary medical team. Serving as a key point of contact for Veterans, their families, and community care providers, the AMSA delivers vital information, assistance, and administrative support. This role requires close collaboration with members of the expanded health care team, including the Patient Aligned Care Team (PACT), Specialty Care, pharmacists, social workers, dietitians, and behavioral health professionals. This interdisciplinary approach ensures comprehensive, high-quality care for Veterans.

US Department of Veterans Affairs