Customer Service Manager/Human Resources Recruitment Coordinator

Customer Service Supervisor/Human Resource Recruitment Coordinator

AllWays Caring Home Care is seeking an all-star multitasker with prior experience in staffing, office clerical duties and leadership to fill our Customer Service Supervisor/Human Resource Recruitment Coordinator role. The right candidate is a people person with strong attention to detail and the ability to handle client or employee needs with urgency. Experience in Home Care preferred.

The Customer Service Supervisor/Human Resource Recruitment Coordinator (CSS/HR) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients. The CSS/HR is also responsible for caregiver recruitment, onboarding, hiring, record keeping and compliance.

Responsibilities include:

• Understanding and ensuring adherence to the agreed plan of care for each client in your caseload
• Facilitating communication and serving as a liaison between the client's circle of care which may include family members, assigned Power of Attorney/spokesperson, guardians, community partners and related agencies
• Monitoring and escalating changes in client's plan of care, services or condition
• Ensuring proper documentation and record-keeping for agency payers
• Coordinating schedules to ensure adequate staffing and processing of completed visits for billing and payment
• Providing consultation and training as needed to Direct Care Staff (Caregivers) to ensure quality care and service
• Providing HR support in the areas of employee recruitment, hiring, performance, retention, and compliance
• Processing and reviewing employment applications in the ATS to evaluate qualifications or eligibility of applicants within the timeline identified
• Coordinating or supporting new hire on-boarding as well as employee exit meetings
• Assisting with data management and file maintenance to include day to day data entry and employee data maintenance in the HRIS
• Coordinating Personnel Action Forms (PAF) for assigned service site(s)
• Ensuring compliance with federal, state, and local employment laws and regulations
• Monitoring ongoing file compliance and ensuring all certifications/trainings are current and documents in the respective tracker
• Other duties as assigned

Qualifications include:

• High school diploma or GED; some college coursework or Associates degree preferred
• Two or more years of community service, client service or staffing experience
• Two or more years of general office and computer experience (i.e. Microsoft O365, scheduling, HRIT)
• One to two years of Human Resources with high volume recruiting experience preferred
• One to two years in a supervisory role preferred
• Prior experience delivering services to the elderly, disabled, or developmentally disabled preferred
• Ability to make decisions quickly, and manage confidential information
• Excellent customer service skills and experience working with the public in a friendly and professional manner
• General knowledge in the areas of employment laws, human resources processes and procedures, data entry, and client support services
• Minimal travel may be required

All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer's/dementia care, respite care, and other programs.

Salary Range: USD $18.00 - $21.00 / Hour

This position is subject to a level 2 background screening. For more information on the Florida state background screening process and standards, please access and review the Care Provider Background Screening Clearinghouse.