Scheduling Coordinator

Job Type


Full-time

Description

Metro Fire + Security has been serving Arizona since 1972. We are a full-service fire protection company that offers statewide service in Arizona, California, New Mexico, Nevada and Texas We are a family-owned business that prides itself on customer service and integrity. Our staff of friendly and experienced professionals are dedicated to proving quality service.

From initially selling and servicing fire extinguishers, we have transformed ourselves into a full-service fire and life safety corporation. We now specialize in sprinkler system testing, repair and installation , kitchen and restaurant systems , fire alarm design, installation and service , backflow prevention devices , full service alarm monitoring , fire pump repair and installation , and underground hydrant repairs and installation , among the many services we offer .

Great company culture with room to grow.

The coordinator is Metro Fire's first point of contact for non-emergency calls. The coordinator will primarily be responsible for monitoring routes, transferring messages, and scheduling technicians. To be able to excel in this position, the desired candidate is able to multi-task in stressful conditions, has excellent communication skills, has strong organizational skills, strong interpersonal skills and can work well with minimal oversite.

Responsibilities

Answer non-emergency calls and document important information through company software

Respond to any issues and follow-up by coordinating with appropriate technicians and/or departments

Call customers to set-up service and manage logistics of job (i.e., setting up lifts, securing equipment, obtaining building codes or reports, distributing keys, etc.)

Phone and email support for our technicians for any problems in the field w/ IVR, site contacts, NTE increases, reschedules, problems w/ clearing tickets from their boards

Enter data into company system and maintain logs, records of calls, activities, and other required information

Build out customer contracts and ensure all services required are included in contract

Ensure all re-occurring services are completed within the month that they're due


Assist with creating a month end schedule and hit month end goals


Set up new customers in software (Profit Zoom)

Verify all dispatched service tickets and inspection reports are completed, then uploaded to system

Operate and manage a multi-line telephone console system

Use phone and computer system to direct technicians to the appropriate job sites in an efficient manner

Follow-up with customers on services needing to be completed semi-annually and annually

Perform other related duties as assigned or required by the role

Requirements

High school diploma/ GED

1+ year prior, relevant work experience, specifically with dispatching

Able to work Monday - Friday, between the hours of 8:00 AM - 5:00 PM, depending on the needs of the department

Working knowledge of Microsoft Office Suite which includes Outlook, Word, Excel, Teams, etc.


Able to multi-task and prioritize work according to urgency

Able to work well under pressure

High precision/detail-oriented

Excellent communication and interpersonal skills

Fast typing with experience in data entry

Does not take short-cuts; works effectively and efficiently while performing all aspects of the required job


Preferred

Knowledge of fire systems and tools

Experience working in Profit Zoom, Building Reports, Compliance Engine and Paylocity

Bilingual - ability to speak Spanish

Benefits

Medical

Dental

Vision

Paid Time Off

Paid Holidays

401(k) matching