Field Service Technician 4

Dematic Corporation is now hiring a Regional Field Service Technician. Under the direction of the Field Service Manager, this position provides service and repair and service and maintenance training for installed Dematic systems and equipment. As the Dematic representative in the Customer's facility, this position is heavily responsible for maintaining customer goodwill toward Dematic. The primary objective is to ensure that Dematic systems have the greatest availability possible for customer use and that customers are satisfied with their Dematic system and equipment. This role can be based anywhere throughout North America, preferably by an airport for travel. Overtime and occasional weekend work may be required. This role will be 100% travel. We offer: Career Development Competitive Compensation and Benefits Pay Transparency Global Opportunities Learn More Here: Logistics and Supply Chain Careers at Dematic Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. The base pay range for this role is estimated to be $36 to $40 an hour at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills. Tasks and Qualifications: Participates in semi-complex equipment trial runs, investigative tests, repairs, and overhauls. Participates in training customers on semi-complex products and services. Performs semi-complex maintenance on tools, test equipment, etc., and maintains documents of all inspections, maintenance and repair work, and failures. Participates in responding to semi-complex service calls. Participates in assessing the performance of semi-complex products/equipment based on field support data and recommends modifications or improvements. Performs semi-complex work within the technical or paraprofessional areas. Effectively identifies problems as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex. Refers to complex, unusual problems for others. KION brands keep the world moving – globally, regionally, and locally. KION is the Supply Chain Solutions Company. With over 42,000 employees in more than 100 countries, we enable smart, sustainable, and reliable supply chains worldwide - wherever goods are stored, moved, or delivered. KION offers its customers the full spectrum of solutions to make their supply chains future-ready. Our international brands, Linde Material Handling, STILL, and Baoli and our regional brands, Fenwick and OM, stand for outstanding technological innovation, intelligent automation and service excellence in forklift trucks and warehouse equipment. Dematic complements this expertise with state-of-the-art automation technology and AI-supported software solutions that optimize intralogistics across warehousing, production, and distribution. Whether locally or globally – we offer exciting career opportunities in an innovative environment shaped by our core values: Integrity, Collaboration, Courage, and Excellence. Together, we create the magic of supply chain solutions. Join our team – Push it forward. #J-18808-Ljbffr Kion Group AG