Inside Sales Membership Advisor, New York City

Inside Sales Membership Advisor, New York City

Equinox is a category of one, setting the global standard for luxury health, wellness, and hospitality. Our spaces are intentionally elevated, our standards uncompromising, and our expectations high. We attract people who take pride in excellence, care deeply about quality, and want to be part of something that feels different the moment you walk through the door. We are builders, operators, and innovators who believe great environments and meaningful human connection change lives. Diversity, belonging, and ownership aren't slogans here, they're how we work. At Equinox, colleagues don't just support the business; they shape the future of wellness. Because for us, it's not fitness. It's life.

We create premium, immersive experiences where performance, hospitality, design, and human connection convergeand every detail matters. This is not a traditional fitness environment. It is a place where high standards, accountability, and pride in craft define the work. Fueled by an entrepreneurial mindset, we trust our people with real responsibility and real impact. Growth is earned through action, learning is hands-on, and careers are built by those who want to operate at the highest level. At Equinox, we don't just offer opportunitieswe offer long-term pathways for people who want to do meaningful work in an environment that expects more and delivers more.

Job Description

As an Inside Sales Membership Advisor, you are an Equinox brand ambassador. In this role, you are the first point of contact for prospective members engaging with our brand through digital channels. You are passionate about health, fitness, and wellness, and you thrive on helping others unlock their potential. Your role is centered on managing inbound digital leads, building meaningful relationships over the phone, and guiding prospects through a seamless sales journey.

With expertise in relationship-based sales, you excel at active listening, empathy, and clear communication to understand the unique needs of each prospect, so you can provide a truly personalized and tailored approach. You are adept at tracking, managing, and nurturing leads effectively across email, phone, and SMS. You will need a high paced attitude to manage a large number of leads, while also providing a personal, luxury touch. Supported by the Centralized Sales Manager, you will work to achieve individual sales and inside sales goals while delivering an exceptional customer experience.

We are committed to your growth and development. Through our industry-leading training programs, you will refine your sales skills, master relationship-building techniques, and learn to manage digital leads with precision.

You will use Salesforce to track and manage your pipeline, ensuring that no lead is left behind. Your success will be measured by your ability to meet or exceed individual sales goals and to work with the in-club team to meet assisted sales targets.

Sales Outreach

• Manage and convert inbound digital leads into memberships and ancillary service packages
• Build strong, lasting relationships with prospective members through proactive and regular communication via phone, email, or text
• Actively listen to prospects to understand their needs and recommend tailored solutions
• Achieve or exceed individual sales goals, in-club assisted sales, renewals, and ancillary service targets
• Collaborate with the General Manager and Regional Sales Director to refine sales strategies and tailor outreach to each lead

Organizational skills

• Manage a large pipeline of digital leads and ensure high touch
• Book appointments for leads that are interested in visiting our Clubs
• Curate a luxury purchasing experience for inbound leads
• Collaborate with in-club sales teams to support

Lead management

• Use Salesforce and other digital tools to track, manage, and nurture leads effectively
• Conduct follow-ups with leads to ensure a seamless and personalized sales experience

Brand ambassadorship

• Act as a brand ambassador, embodying Equinox's commitment to excellence and personalized service
• Gather feedback from new members to continuously improve the sales process and member experience
• Stay knowledgeable about all club services, programs, and products to provide accurate information to prospects

Qualifications

What You Bring

• Previous experience in an inside sales environment with track record of meeting and exceeding targets.
• Strong interpersonal and communication skills, with a focus on active listening, empathy, and problem solving
• Ability and excitement to work in a fast-paced sales environment while balancing a high-touch personalized customer experience
• Familiarity with managing digital leads and using CRM tools like Salesforce
• Confidence in working within an incentive-based compensation structure
• Enthusiastic, personable, and friendly disposition
• Passion for health, fitness, and wellness
• Strong organizational and time management skills
• Ability to work a minimum of 40 hours per week, including evenings and weekends (must be able to work the last 4 days of each month)

Key Skills:

• Sales strategy development and execution, particularly with digital lead management
• Experience with digital and phone sales, experience in luxury industry preferred but not required
• Team player with ability to collaborate with colleagues towards a common goal
• Customer relationship management (CRM) tools (e.g., Salesforce). Data analysis and performance tracking
• Strong presentation and sales capabilities
• Ability to thrive in a fast-paced, dynamic environment

Pay Transparency: Base rate of approximately $49,920 on an annualized basis, based on a standard 40-hour workweek schedule; this role is non-exempt and eligible for overtime pay, as applicable. Variable bonus and commission allow for a potential total annual compensation of $75,000 - $90,000 for achieving sales targets, with additional commission potential for exceeding targets.

Additional Information

This role is ideal for someone who thrives in a digital-first sales environment, values relationship-building, and is excited to help others achieve their fitness and wellness goals. If you're ready to bring your passion for sales and your expertise in managing digital leads to a dynamic team, we'd love to hear from you!

As a member of the Equinox team you will receive:

• We offer competitive salary and benefits
• Complimentary Club membership
• Perks and incentives with our products and services including Personal Training, Pilates, Spa and Shop

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.