Knowledge Architect

Get AI-powered advice on this job and more exclusive features. Direct message the job poster from SSi People Overview Responsibilities and qualifications center on knowledge management, information architecture, and content modeling to organize and structure knowledge across systems for contributors now and scale for AI initiatives. Responsibilities Design and maintain lightweight classification models and metadata patterns that work for contributors now and scale for AI later Create, restructure, and organize content across tools (e.g., Coda work instructions, Confluence pages, Google Drive folders) to make it clear, consistent, and usable Establish tagging, naming, and structural standards, and apply them so knowledge stays organized across systems (Zendesk Guide, Contentful, Airtable, Confluence, Coda, Google Workspace) Audit existing knowledge bases to remove duplication, close gaps, and improve trust in what’s available Define and implement practical rules for scope, ownership, and versioning (e.g., global vs. regional content, team vs. function ownership) Document standards and create contributor-friendly guidance to make adoption straightforward and sustainable Build simple, repeatable frameworks that solve today’s needs while laying the foundation for future retrieval, personalization, and automation Requirements Proven experience in knowledge management, information architecture, or content modeling, with hands-on examples of structuring knowledge in practice Ability to move fluidly between system-level design (schemas, taxonomies, ownership models) and asset-level structuring (rewriting work instructions, reorganizing folders) Familiarity with and ability to work in the tools central to our ecosystem: Zendesk Guide, Contentful, Coda, Confluence, Airtable, Google Workspace Strong analytical and organizational skills; able to distill ambiguity into clear models and rules Comfortable working in ambiguous, evolving environments and iterating as the program matures Seniority level Associate Employment type Contract Job function Design, Consulting, and Information Technology Industries Entertainment Providers Referrals increase your chances of interviewing at SSi People. Get notified about new Knowledge Specialist jobs in California, United States. #J-18808-Ljbffr