Canine Center Administrative Supervisor

Canine Development Center Administrative Supervisor

Leader Dogs for the Blind, an international organization based in Rochester Hills, Michigan, has been empowering individuals who are blind or low vision for over 85 years. We provide comprehensive guide dog services and orientation and mobility training, equipping individuals with lifelong skills for safe and independent daily travel. Our life-changing work is provided free of charge, and we are 100% philanthropically funded. Our mission is driven by 191 dedicated team members and more than 1,000 volunteers who advocate alongside our clients to create a more equitable world.

The Canine Center Administrative Supervisor supports the logistics and administrative operations of the Canine Center and partners closely with the Manager of Canine Care and Welfare to ensure administrative workflows, documentation, and operational support are timely, consistent, and aligned with canine care needs.

Essential Duties And Responsibilities

• Supervises, coaches, schedules, and supports the canine center administrative assistants to ensure timely, accurate, and consistent administrative support for Canine Care operations.
• Develops, maintains, archives, and distributes SOPs for canine center administrative and operational workflows, ensuring documents remain current, accessible, and consistently followed.
• Coordinates inventory processes for Canine Care supplies and equipment, including monitoring stock levels, supporting ordering processes, tracking usage, and communicating supply needs to the Manager of Canine Care and Welfare.
• Supports logistics for canine center operations, including administrative scheduling needs, records coordination, communication follow-up, meeting preparation, and cross-functional workflow support.
• Assists with career change dog evaluation and placement processes by coordinating records, timelines, communications, and administrative follow-up with internal teams and external contacts as appropriate.
• Supports designated elements of the foster program, including documentation, communication, supply coordination, record accuracy, and logistical follow-up related to dogs assigned to foster homes.
• Monitors and supports accurate use of CRM and departmental recordkeeping systems to ensure dog records, enrichment data, placements, inventory notes, and administrative documentation are updated accurately and in a timely manner.
• Partners with the Manager of Canine Care and cross-functional teams to identify process improvements, strengthen administrative workflows, and support consistent communication across the canine center.
• Assists with departmental metrics, reporting, facility documentation, and operational projects that support the strategic objectives and present and future needs of the Canine Care department.
• Performs other duties as assigned.

Education And Experience

Minimum of 2 years' experience and demonstrated success in people supervision, administrative coordination, logistics, inventory management, or animal facility operations required. Experience developing or maintaining SOPs and working with records, databases, or CRM systems preferred. Understanding of canine care operations, career change placement, foster programs, or animal welfare environments is preferred.

Qualifications

Knowledge, Skills And Abilities

Excellent interpersonal skills and collaborative style; ability to establish and maintain effective working relationships with team members, volunteers, foster homes, and cross-functional partners.

Strong supervisory, planning, and organizational skills, including the ability to coordinate administrative workflows, prioritize competing needs, and support departmental projects and goals.

Working knowledge of canine care operations, inventory coordination, SOP development, recordkeeping, animal welfare standards, and the administrative processes that support safe and efficient kennel operations.

This position may be required to be on campus when deemed necessary at the direction of management, including occasional rotating weekends.

Excellent oral and written communication skills, strong attention to detail, and the ability to create clear documentation, instructions, and process materials.

Extremely well organized and self-directed with the ability to work well under pressure, handle multiple priorities, follow through on details, and meet deadlines.

Ability to use the current version of Microsoft Office software, CRM or database systems, and inventory or records tools to create, read, update, and interpret reports and other data as needed.

Possess sound business judgment, exercise professional conduct, understand and follow business ethics and standards, and maintain a high level of confidentiality in all duties.

Willing to perform general public relations duties on behalf of Leader Dog (perform tours, answer general questions, be a professional and courteous representative of Leader Dog, etc.).

Must be willing and able to work with and around large dogs or puppies on a daily basis.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Upon receiving notice, reasonable accommodation may be made, if possible, to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, bend, crouch, kneel and reach with hands and arms. The employee is regularly required to communicate and exchange accurate information using various methods including in-person, telephone and email. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception in order to effectively assess canine behavior and potential hazards.

Leader Dogs for the Blind reserves the right to change, amend, add, delete, and otherwise assign any and all duties, responsibilities and position title as it deems necessary to meet the needs of its business.

Leader Dogs for the Blind is an at-will employer. This means that the employment relationship may be ended at any time without notice by the employer or employee for any reason. Neither this document, nor any manual issued by Leader Dogs for the Blind, is a contract of employment.