Patient Logistics and Transfer Center Director

Employment Type:

Full time

Shift:

Day Shift

Description:

OSITION PURPOSE

The System Executive Director, Transfer Services, will develop and help implement strategies that enable growth, promote network integrity, and ensure operational efficiencies that streamline “radically convenient,” friction-free patient transfers within, and/or out of the MercyOne system. The selected candidate will be responsible for providing strategic guidance and leadership to transfer center operations, bed management, patient flow, and ensuring quality patient care.

ESSENTIAL FUNCTIONS

The executive director will have oversight and accountability for all transfer center operations, collaborating with physicians, staff, and MercyOne market ministries to ensure seamless access for patients and providers. The executive director will maintain a global view of capacity and services available across MercyOne, taking necessary actions to balance the system and ensure patients stay in the MercyOne network whenever possible, receiving the appropriate clinical services in the facility closest to home.

The executive director will have an integral role in the oversight and strategy development of MercyOne’s transfer system, primarily focused on patient access, provider experience, quality, and network integrity. The selected individual will help manage access, capacity, and throughput across MercyOne and will make decisions related to the design, build, responsibilities of, and launch of the selected transfer model.

The executive director will expedite, prioritize, synchronize, and mediate escalated clinical issues or barriers. The selected candidate will oversee the system-wide daily capacity huddle to provide visibility to beds, services, and patient needs across the system. The individual will proactively identify process improvement strategies to improve patient flow, system balance and enhance network integrity. The executive director will continually work to improve transfer system operations and how the staff interacts with technology, driving best practices in operational workflow and processes.

Leading People - The executive director will lead people toward meeting the organization's vision, mission, and goals, specifically promoting the mindset of “One MercyOne,” while effectively managing personnel and resources. The selected candidate will develop and lead a Transfer System Oversight Council, with significant physician membership, to ensure continuous improvement and the highest adherence to patient quality and safety standards.

Leading Change – The executive director acts as a catalyst for organizational change by communicating a compelling vision and need for change that generates excitement, enthusiasm, and commitment to the process. This individual clearly communicates the direction, required performance, and challenges of change to all involved parties across MercyOne, and identifies and enlists the support of key individuals and groups to move the change forward. This individual will work collaboratively with market and system leadership, EMS, Population Health leadership and Care Management leadership, Regional EMS, and Marketing to create solutions that accomplish organizational objectives. The executive director will support the implementation of change initiatives and serve as a role model by demonstrating commitment to innovation and continuous improvement in organizational performance. This individual will proactively assess the need for change by discussing services and identifying areas of opportunities by visiting entity hospitals and standardizing the sharing of best practices within the system.

Results Driven – The executive director will consistently meet or exceed system organizational goals and expectations of patients, physicians, and sending / receiving facilities, by developing and maintaining a seamless transfer process into and out of MercyOne. This individual will make decisions that produce patient-centric results by applying knowledge, analyzing problems, and calculating risks. The selected individual will develop a strong understanding of the overall financial performance of the organization and apply financial concepts and practices to develop and manage the budget for transfer center operations. The executive director will ensure the consistent delivery of high-quality services and will be committed to continuous improvement, while also using cost-benefit thinking to set priorities. This individual will ensure the creation of a business continuity plan to allow for continued operations during phone and system downtime. The executive director will also be responsible for staff development and advancement and maintaining productivity standards.

Innovation – The executive director will set the vision for MercyOne as a national industry leader in transfer center services and patient flow. This individual will stay abreast of new industry developments and continually seek ways to deliver high quality, convenient care to patients through new processes, tools, and technologies as appropriate.

Outreach and Business Development – The executive director will regularly engage with internal/external physicians and other stakeholders for feedback, monitoring and sharing key performance metrics at least monthly with internal stakeholders and MercyOne leadership. This individual will engage with referring physicians and hospitals regularly through outreach and help develop a coordinated strategy for building and strengthening physician relationships across the state. The executive director will promote growth of key services and proactively identify additional business development opportunities for the MercyOne system.

Additional responsibilities include: Working with MercyOne system and market leaders to optimize key quality metrics and financial outcomes. Providing oversight into embedded infrastructure, including quality improvement, analytics, staff training, care management, and telecom support. Ensuring strategic coordination with dispatch. Ensuring transfer processes support compliance with EMTALA and all other applicable laws.

MINIMUM QUALIFICATIONS

Education: Master's degree in Nursing, Health Care Administration, Business Administration, or related field.

Experience:

• Experience managing multiple departments or facilities preferred.

• Minimum five (5) years of hospital leadership experience in a complex health system with proven results.Nursing background is strongly preferred.

Knowledge & Skills:

• Expertisein administering quality improvement efforts, clinicalservices,and regulatory compliance programs.

• Understanding and experience with Quality Data, Risk Adjustment, value-based payment models, and ACO Enablement strategies

• Experience in program development, conflictresolution,and joint venture development.

• Successfullycollaboratingwith physicians, administrators,nurses,and other providers in interdisciplinary teams to continuously improve patient care.

• Provenabilityto innovate and learn new concepts quickly and then adapt from those concepts to develop and execute operationalplans.

• Strong knowledge of IT systems and abilitiesrequired.

• Ability to direct analysis of large data sets.

• Demonstrated financial and budget management skills.

• Demonstratedinter-personalskills including collaboration, compassion, empathy, and ability to achieveobjectivesthroughothers.

• Detail orientated and strong follow-up skills

• Strong executive presence with excellent communications skills, both written andverbal

• Demonstrated ability tocollaboratewith an executive team on strategic and tacticalactivities.

• Proven ability to collaborate and work effectively across a large organization, able to handle a variety of issues, handle multipletasksand simultaneously thrive in an environment with multiple competingpriorities.

• Background in strategy, programandproject management/process improvement, or business development.

M ENTAL & PHYSICAL DEMANDS

Must be able to pass a pre-employment drug screening test at time of hire.

Work remote with regular and predictable attendance.

Maneuver within the physical work environment with some bending, stooping, reaching, squatting, balancing, carrying, and lifting.

Excellent problem solving and decision making.

Self-motivated with effective time-management skills.

Work independently, achieve specific goals and objectives, and provide recommendations for improvement.

Cope with frequent interruptions and prioritize assignments.

Demonstrate high level of self-directed motivation; professionalism; and trust.

Frequently able to detect and discern both loud and soft sounds such as phone calls or customer questions.

Constantly able to use hands and fingers to type, write, and file.

Frequently able to use near vision for viewing computer monitor and written materials.

Occasionally required to detect unusual odors that could indicate environmental issues.

Must be able to travel to the various MercyOne sites (up to 25%) as needed.

Must possess the ability to comply with MercyOne policies and procedures.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran