Assistant General Manager

## Assistant General ManagerApplylocations: Horsham, PAtime type: Full timeposted on: Posted Todayjob requisition id: R0219189**Service Center**Horsham**Job Summary**Responsible for the assisting the General Manger with the overall operation of their center, including Risk Management, Teammate Development, Client Metrics, Production and Administration. Maintaining company goals and standards for performance, growth and world class customer service.**Essential Job Duties*** Assist in the forecasting of goals and objectives for the Center and strive to meet them* Hire, train, motivate, counsel and monitor the performance of all Center teammates* Demonstrate a great ability to lead others to achieve success* Supervise the sales, overall production and administration of the center* Ensure that every teammate follows all Caliber standards, policies and procedures* Frequently, review estimates to ensure accuracy and compliance with Company and Client guidelines* Monitor closed jobs and gross profits of the center, communicate trends to the General Manager* Ensure DRP accounts are managed properly and regularly communicated to the General Manager* Monitor the performance of each associate and provide timely and specific feedback to the teammate and the General Manager* Demonstrate behaviors consistent with the Company's Vision, Mission and Values in all interactions with teammates, customers, clients and vendors* Establish and maintain good working relationships with other departments, insurance adjusters and customers to encourage repeat and referral business* Comply with all Caliber safety rules, guidelines and standards* Perform other related duties as assigned to ensure an efficient, effective, and profitable center.**Skill/Requirements*** HS or GED; Post-secondary education in collision repair preferred* Typically has experience in auto repair industry or managing a team* Must be 21 years of age or older* Must have a valid Driver’s License and be eligible for coverage under Caliber’s insurance policy (Not an excluded driver)* Advance understanding and knowledge of the repair process/procedures* Strong analytical and coordination capabilities; capable of effectively prioritizing and multi-tasking* Highly effective leadership skills including excellent communication skills and the ability to delegate and empower teammates* Personable, friendly demeanor with a “World Class” customer service approach to internal and external customers* Maintain a well-groomed, professional appearance**Physical Requirements / Working Conditions**Position is based in a normal shop environment. Frequent physical activity such as kneeling, bending, squatting, stooping, lifting above shoulders is a part of daily activity as well as repetitive tasks involving hand and arm motion and lifting objects over 50 pounds. Must be able to push/pull parts carts and cars with assistance. Working environment consists of: Exposure to fumes, chemicals, dust, along with high levels of noise. Caliber enforces the Mandatory requirement to wear protective equipment. Must have manual dexterity to operate equipment. Subject to weather conditions both inside and outside. Must have visual acuity to determine the accuracy and thoroughness of the work assigned.**Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.****Must be eligible to work in the U.S. with no restrictions.**### About Us**About Caliber**Founded in 1997, the Caliber portfolio of brands has grown to more than 1,600 centers nationwide and features a full range of complementary automotive services, including Caliber Collision, one of the nation's largest auto collision repair providers across more than 40 states and Caliber Auto Glass for glass repair and replacement.Caliber was recognized as the only company of its kind to make the Forbes list of "America's Best Large Employers," an honor awarded to companies with high employee satisfaction. Caliber was also the only auto service provider to receive an Inc. 2021 Best in Business gold medal in the Extra-Large Company (500+ employees) category, recognizing Caliber for going above and beyond to make a positive impact. With the purpose of Restoring the Rhythm of Your Life, Caliber's more than 25,000 teammates are committed to getting customers back on the road safely—and back to the rhythm of their lives—every day. Dedicated to providing an outstanding customer experience, Caliber continues to rank among the highest customer satisfaction scores in the industry. Caliber is an equal opportunity employer that is committed to inclusion and diversity. Learn more about Caliber at caliber.com.At Caliber, our purpose is Restoring the Rhythm of Your Life. It drives us. It's the promise we make to our guests AND our teammates. These five core values help us deliver on that promise everyday.Caliber provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including (but not limited to) recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and trainingCaliber provides reasonable accommodations to qualified individuals with disabilities and disabled veterans in the application process. If you need assistance or an accommodation due to a disability, you may contact View email address on click.appcast.io. #J-18808-Ljbffr