Medical Receptionist Albany

Patient Support Representative

This position is primarily responsible for patient support by checking in and checking out patients, collecting patient balances, updating practice system, answering calls and directing callers to appropriate personnel, and other administrative and clerical work as assigned.

Responsibilities include the following. Other duties may be assigned:

• Checking in and checking out patients and properly documenting registration.
• Insurance verification and verification of patient demographics.
• Collecting co-pays and balances from patients, getting authorization on credit cards.
• Retrieves messages from voicemail and forwards to appropriate personnel.
• Takes and delivers messages or transfers calls to voicemail when appropriate personnel are unavailable.
• Schedules appointments and greets and directs patients and visitors.
• Instructs patients in completion of medical forms such as history and information forms.
• Prints and gives appropriate education, scripts, orders and other designated information per the provider's orders.
• Updates and inputs patient's information in practice management system such as name, address, insurance, etc.
• Performs other clerical duties as assigned.

Qualifications and Skills:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To perform this job successfully, an individual should have knowledge of Medical Practice Software, Windows, and Microsoft Office.

Required Education and Experience

• High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience.
• 1 to 2 years of experience in a medical office setting or a similar customer service experience is required.

Preferred Education and Experience

Associates degree.

Additional Eligibility Qualifications

None required for this position.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 10 pounds and occasionally lift and move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 7:00 a.m. to 3:00 p.m.; 8:00 a.m. to 4:00 p.m.; or 8:30 a.m. to 4:30 p.m., depending on coverage needs.

Travel

No travel is expected for this position.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The Center For Rheumatology