Patient Coordinator

Front Desk Receptionist

At Albany Braces, we provide exceptional specialized orthodontic care and experiences that bring healthy, confident smiles to the faces of our patients. This requires a team of highly skilled and creative people who are committed to demonstrating teamwork, compassion, integrity, knowledge, gratitude, and fun! We value the unique skills, experiences, and perspectives every team member brings to the organization, and we are focused on ensuring our team members thrive both professionally and personally.

The primary focus of the Front Desk Receptionist is to welcome each patient and provide quality service. You will assist with paperwork, scheduling and answering any questions that patients or parents may have. You will be responsible for:

• Scheduling patients in accordance with office policies, protocols and time blocks.
• Confirming contact information including address, telephone number and email.
• Working closely with the clinical team by communicating any necessary information to assist each patient.
• Answering high volume of patient telephone calls.
• Collecting and posting payments from patients.
• Communicating with other dental offices and specialists regarding referrals, existing x-rays, claim history and any conditions of mutual patients.
• Scanning letters, referrals, and records from other offices into patient's account and document appropriately.
• Preparing all new patient and recall paperwork for the next day.
• Gathering and verifying insurance benefits.

Skills:

• Strong communication and customer service skills
• Ability to work with patients of all ages
• Excellent organizational skills and attention to detail
• Works well independently and in a team environment

Details:

• Monday - Friday 7:55AM - 5:00PM
• Pay Range: $20 - $24 Hourly
• Must be able to occasionally commute to any of our 5 practice locations - Albany, Delmar, Latham, East Greenbush, and Clifton Park

Benefits:

• Competitive pay + growth opportunities
• Medical, Dental, Vision, Short Term Disability, Long Term Disability and Life insurance
• FSA and HSA
• 401K with company contributions
• Paid time off + paid holidays
• Free or discounted dental and orthodontic treatment

Preferred Qualifications:

• Previous dental experience preferred
• Minimum of 1 year of customer-facing experience