Senior Manager - Agile Practice Management

Role Description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Key Responsibilities

• Program Ownership and Strategy
  • Own and manage large size programs and complex projects, ensuring alignment to enterprise and business-unit strategies.
  • Partner with technology and business leaders to define success criteria, expected outcomes, and value realization plans for major projects in the program.
  • Continuously assess program health, balancing risk, capacity, dependencies, and value delivered; recommend adjustments to scope, sequencing, or resourcing as needed.
• Program Leadership and Delivery Excellence
  • Lead, monitor, and support delivery managers and program teams to achieve program goals—providing guidance, feedback, coaching, and accountability.
  • Step in directly to manage complex or high-profile programs or projects when needed, ensuring successful delivery from initiation through closure, including planning, execution, and transition to run.
  • Ensure that all projects in the program operate with clear plans, defined deliverables, and measurable outcomes; establish expectations for planning horizons, milestone management, and risk mitigation.
  • Promote disciplined execution practices across teams, including effective backlog management, dependency management, and change control.
• Governance, Process, and Standards
  • Establish, refine, and maintain project and program governance frameworks, including roles, decision rights, approval thresholds, reporting cadence, and escalation protocols.
  • Standardize core program and project management practices across teams, with clear templates and expectations for status reporting, RAID (Risks, Assumptions, Issues, Dependencies) tracking, and stakeholder communication.
  • Drive adoption of consistent metrics and KPIs to track progress, quality, financial performance, and value realization across the program.
  • Partner with central PMO, Product, Business and Technology stakeholders to align on methodologies, standards, and reporting expectations.
• Stakeholder Management and Executive Communication
  • Lead program status reporting and executive communications; provide clear, concise, and actionable updates to senior leadership, highlighting progress, risks, decisions, and tradeoffs.
  • Build strong relationships with business owners, product leaders, and technology partners to ensure shared understanding of priorities, timelines, and constraints.
  • Anticipate and proactively surface cross-program dependencies and impacts; drive collaborative solutions across teams and functions to keep the program on track.
  • Serve as a thought partner on program-level decisions, including which initiatives to start, slow down, stop, or scale based on capacity, risk, and strategic value.
• Risk Management and Problem Solving
  • Identify risks early, anticipate roadblocks, and implement mitigation strategies across programs; ensure that delivery leads are managing risk effectively within their areas.
  • Coordinate cross-functional responses to issues that threaten timeline, budget, scope, or quality, ensuring that decisions are made with appropriate speed and stakeholder involvement.
  • Use data and structured analysis to recommend tradeoffs and recovery plans when programs deviate from plan.
• Team Leadership and Culture
  • Foster a culture of continuous improvement, transparency, accountability, and collaboration across program and delivery teams.
  • Develop and mentor delivery managers and program leaders, helping them grow in areas such as planning, stakeholder management, communication, and risk management.
  • Encourage teams to adopt product model toolsets and best practices, including Rally (or similar tools), road mapping, initiative execution plans, and budget tracking.
  • Role model behaviors emphasize partnership, clarity, and follow-through.

Qualifications

• 7-10+ years of work experience in a program/project management environment
• Experience as a Program Manager
• Experience managing budgets
• Adept at execution and delivery (planning, delivering, and supporting) skills
• Adept at business intelligence
• Adept at collaboration and teamwork
• Mastery of problem solving and decision-making skills
• Mastery of growth mindset (agility and developing yourself and others) skill
• Healthcare industry experience

Preferred Qualifications

• Agile Certifications
• Understanding of network provider and claims process
• Direct people management experience managing a team of Project Managers/Scrum Masters

Education

• Bachelor's degree or equivalent experience

Pay Range

The typical pay range for this role is: $118,450.00 - $236,900.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Benefits

• Comprehensive and competitive mix of pay and benefits
• Medical, dental, and vision coverage
• Paid time off
• Retirement savings options
• Wellness programs and other resources, based on eligibility

We anticipate the application window for this opening will close on: 05/13/2026. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.