Guest Experience Representative

Pay Rate: $19.00 an hour with $2.00 an hour additional shift differential on swing and grave shift Essential Duties And Responsibilities Welcome guests, answer questions and provide information and support to guests Input, update and maintain accurate player information in the casino management system Issue Island Passport club cards for club members Be knowledgeable about and provide guests with information regarding Island Passport club membership, property-wide events and other property amenities Redeem cash, prizes and comps for guests following department guidelines Meet goals as established by management Maintain a working knowledge of promotional systems Performance point and promotion adjustments following department guidelines Required Knowledge and Certification High School Diploma/GED or equivalent experience Preferred Knowledge And Certification 1-year hospitality or guest service experience, preferably in casinos Required Skills Accurate and detail oriented Highly organized and ability to adapt quickly to changing priorities Excellent verbal and interpersonal communication and problem solving skills Proven high guest service skills Proficient computer skills Microsoft Office (Word, Excel and Outlook) and Windows Required Abilities Ability to work in a fast paced environment Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to follow established dress code policies and practice good personal hygiene Ability to speak in a clear, concise and pleasant voiceO\ #J-18808-Ljbffr Treasure Island Resort & Casino