Client Services Manager

Client Services Manager

CustomXM | North Little Rock, AR (Argenta Arts District) | Full-Time | On-Site

Salary: $45,000–$54,000 per year, based on experience

Do you enjoy helping people, staying organized, and keeping lots of moving pieces on track?

Can you juggle customer conversations, project details, software systems, and the occasional last-minute miracle?

Are you the kind of person who takes pride in making sure every client feels taken care of — and every order lands on time?

Do you enjoy Friday afternoons? We close at 1:00 PM every Friday.

If so, keep reading.

Who We Are

CustomXM is a family-owned print, signage, direct mail, and promotional products company celebrating 60 years in business. Located in the heart of North Little Rock’s Argenta Arts District, we help businesses, schools, nonprofits, and organizations bring their brands to life.

We are a small team — by design — which means your work genuinely matters here. We know our clients by name, not by invoice number.

The Role

We’re looking for a Client Services Manager to become the face, voice, and operational engine of CustomXM — someone who welcomes clients, keeps projects moving, sources promotional products, and makes sure nothing falls through the cracks from estimate to delivery.

This is not a sit-in-the-corner role. You’ll be front and center every day. If you’re the kind of person who remembers names, stays calm when things get hectic, and takes genuine pride in serving people well — we want to meet you.

Why CustomXM?

• Family-owned and operated for 60 years — with real roots in this community

• Small team where your contributions are seen and valued every day

• Friday hours end at 1:00 PM — every single week

• Variety of clients and projects — no two weeks are the same

• Work in the heart of the Argenta Arts District

• Casual, supportive environment with real growth opportunity

Benefits

• Schedule: Monday–Thursday 8:30 AM–4:30 PM | Friday 8:30 AM–1:00 PM

• 7+ paid holidays per year (usually more)

• Simple IRA with company match up to 3% after 90 days

• 50% employer-paid health insurance

• Paid vacation

• Professional development opportunities

What You’ll Do

• Welcome walk-in clients and serve as the face of CustomXM

• Answer phones and respond to email inquiries professionally

• Prepare quotes, job tickets, and invoices in PrintSmith

• Manage print and promotional product orders from estimate to delivery

• Research and source promotional products using SAGE

• Coordinate production schedules and project timelines

• Enter vendor invoices and record customer payments in QuickBooks Online

• Maintain accurate client records in our CRM (PlanProphet)

• Occasionally assist with special projects in production or bindery

• Handle and move materials, including boxes up to 50 lbs.

What We’re Looking For

We can teach software. We can teach print. We can teach promo. What we cannot teach is the thing that matters most. We’re less interested in finding someone who already knows everything and more interested in finding someone who wants to learn.

We need someone who is

• Patient — even on the hard days

• Empathetic — who genuinely cares about the person on the other end of the phone

• Calm under pressure — who doesn’t rattle when three things happen at once

• Professional — who represents our company with grace in every interaction

• A natural relationship-builder — who makes clients feel like the most important call of the day

• Organized and detail-oriented — because accuracy matters in this business

• Dependable and self-motivated — someone who doesn’t wait to be told what comes next

Experience That Would Be Helpful

Helpful but not required

• Customer service or client-facing experience

• Administrative or office management experience

• QuickBooks Online or similar accounting software

• CRM experience (any platform)

• Order entry or estimating experience

• PrintSmith, SAGE, or PlanProphet familiarity

Candidates from hospitality, banking, medical offices, higher education, nonprofits, and church or ministry administration often make excellent fits. If that’s your background, your skills translate well here.

Physical Requirements

This position includes occasional physical tasks as part of normal business operations.

• Ability to lift and carry boxes and materials up to 50 lbs.

• Ability to stand, walk, and move throughout the office and production areas

• Comfortable working in a production environment that includes printing equipment and bindery operations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

Sound Like You?

If you’re looking for a place where you’ll learn, grow, serve great clients, and become part of a team that genuinely enjoys working together — we’d love to meet you.

Send your resume and a brief note about yourself to ***email_hidden***. Tell us who you are, not just what you’ve done. We read every one.