Patient Care Technicians - PCT

Patient Services Representative

Coordinates schedules of patients in an outpatient clinic. Provides clerical assistance toward the smooth operation of the facility. Schedules patient appointments, either by telephone or in person. Provides information about clinic operations. Obtains patient demographics on new patients and updates demographics on established patients. Answers telephone calls and distributes them to the appropriate people. Prepares and enters healthcare providers' schedules into the computer. Coordinates schedules as directed for patients requiring multiple services. Greets patients as they come into the clinic for scheduled appointments. Accepts payments and writes receipts. Totals encounter forms and inspects the forms for completeness and accuracy. Codes procedures and diagnoses. Ensures the resident and faculty signatures are on the encounter form and chart. Copies insurance cards and distributes them to the appropriate people. Prepares encounter forms and billing packets for patients to be seen. May prepare and type daily deposits. Balances and closes cash box daily. Prepares ancillary forms for other services. Prints and faxes physician schedules to offices. Pulls patient charts for appointments or to file lab, x-ray, hospital information, or other information into the chart. Copies medical records for patients and other providers or facilities. Files patient charts. Prepares inactive patient charts for storage. Maintains a log of charts in storage. Secures charts that have been sent to storage that are needed in the clinic. Replaces torn charts with new covers. Makes up new patient charts and/or packets of information. Prepares new patient inserts for charts. Requests medical records from other facilities. Talks to patients about financial accounts. Verifies insurance eligibility and primary care physicians for patients. Secures referrals to other providers for patients. Secures referrals from primary care physicians to be seen in the clinic. Collects and verifies proof of income to determine the appropriate sliding scale discount, if any. Dispenses supplies as needed. Notifies the appropriate person when supplies are low and need to be reordered. Types notes and letters for physicians as needed. Makes immunization cards as needed. Logs mail receipts according to policy. Sorts and distributes mail. Communicates with patients of all ages in a professional manner at all times. Communicates with co-workers and employees in a manner that promotes a highly team-oriented approach. Enhances professional growth and development through in-service meetings and education programs. Maintains patient confidentiality. Performs related work as required. This position will be fast-paced, requiring candidates who can keep up and thrive in this environment.