Front Desk Manager
MCR Hotels
The Sheraton Times Square The Front Desk Manager will be responsible for the management of all Front Desk functions and team members. This role directs, implements, and maintains a service and management philosophy that serves as a guide to respective team members. Responsibilities:
• Encourage and building mutual trust, respect, and cooperation among team members
• Develop specific goals and plans to prioritize, organize, and accomplish work
• Handle complaints, settle disputes, and resolve grievances and conflicts
• Participate in department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results
• Observe staffing levels to ensure that guest service, operational needs, and financial objectives are met
• Support and train team members on adherence to all credit policies and procedures to reduce bad debts and rebates
• Promote same day selling procedures to maximize room revenue and occupancy
• Understand the impact of Front Office operations on the overall hotel success
• Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Encourage team members to provide excellent customer service within guidelines
• Interact with guests to obtain feedback on product quality and service levels
• Identify the developmental needs of team and coach, mentor, or otherwise help others to improve their knowledge or skills
• Utilize interpersonal and communication skills to lead, influence, and encourage others
• Advocate sound financial and business decision making
• Demonstrate honesty and integrity, lead by example
• Establish and maintain open, collaborative relationships with team members
• Ensure recognition of team members is taking place across areas of responsibility Requirements:
• High school diploma or equivalent
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major preferred
• Previous Front Office management experience is required
• Excellent verbal and written English communication skills, second language helpful
• Ability to access, retrieve, and leverage information from the hotel PMS system
• Ability to multitask and prioritize
• Excellent problem solving and creative thinking skills
• Ability to maintain the confidentiality of information
• Strong leadership and communication skills
• An aptitude for self-motivation
• A can-do attitude and a hands-on approach
• Strong computer skills
• A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel
• Effective listening skills to understand and clarify concerns from team members and guests Our Company
• Encourage and building mutual trust, respect, and cooperation among team members
• Develop specific goals and plans to prioritize, organize, and accomplish work
• Handle complaints, settle disputes, and resolve grievances and conflicts
• Participate in department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results
• Observe staffing levels to ensure that guest service, operational needs, and financial objectives are met
• Support and train team members on adherence to all credit policies and procedures to reduce bad debts and rebates
• Promote same day selling procedures to maximize room revenue and occupancy
• Understand the impact of Front Office operations on the overall hotel success
• Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Encourage team members to provide excellent customer service within guidelines
• Interact with guests to obtain feedback on product quality and service levels
• Identify the developmental needs of team and coach, mentor, or otherwise help others to improve their knowledge or skills
• Utilize interpersonal and communication skills to lead, influence, and encourage others
• Advocate sound financial and business decision making
• Demonstrate honesty and integrity, lead by example
• Establish and maintain open, collaborative relationships with team members
• Ensure recognition of team members is taking place across areas of responsibility Requirements:
• High school diploma or equivalent
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major preferred
• Previous Front Office management experience is required
• Excellent verbal and written English communication skills, second language helpful
• Ability to access, retrieve, and leverage information from the hotel PMS system
• Ability to multitask and prioritize
• Excellent problem solving and creative thinking skills
• Ability to maintain the confidentiality of information
• Strong leadership and communication skills
• An aptitude for self-motivation
• A can-do attitude and a hands-on approach
• Strong computer skills
• A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel
• Effective listening skills to understand and clarify concerns from team members and guests Our Company
- MCR is the 3rd-largest hotel owner-operator in the United States.
- Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
- MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities .
- MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
- MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020 .
- MCR is a three-time recipient of the Marriott Partnership Circle Award , the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer .
- For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS) , the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA
- Hotel Discounts
- Weekly Pay
- Paid Time Off
- Retirement Options
- Referral bonuses
- Career advancement & upward mobility
- Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Front Desk Manager in New York, NY vacancy
$32.21 - $40.87 per hour
...Full Time Located Remotely? N Position Type Management Pay Range: $32.21 - $40.87 per hour Bonus... ...successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee...SuggestedHourly payFull timeWork experience placementRemote workShift workWomen Veterans Interactive
New York, NY3 days ago- ...gym membership Discounts on services, products, and much more! Front Desk Representative Responsibilities Greet all members & guests... ...members feel welcome Facilitate all member requests or forward to a manager Maintain professional disposition at all times Understand and...SuggestedFull timeLocal area
Crunch Fitness
New York, NY3 days ago - ...after year to create lasting mountain memories. Summary Under the direct supervision of the General Manager, this position maintains the efficient operations of the Front Desk, Night Audit and Guest Service areas by providing guests with the highest degree of hospitality...SuggestedWork at officeShift workNight shift
Coral Hospitality
New York, NY3 days ago $65k
...Job Description The Front Desk Manager will play a crucial part in maintaining the highest standards of service, and guest satisfaction at our hotel. Your commitment to excellence and dedication to guest service will be integral to our continued success. As the Front...SuggestedFree visaShift workHomma Talent
New York, NY17 hours ago- ...your candidacy, it's important that you are part of the Hotel Management Talent Pool. Additionally, before applying, you must inform... ...(include but are not limited to): ~ Review Front Desk logbook for any other information or incidents. ~ Review...SuggestedRelocationAll shiftsFlexible hoursShift workNight shiftDay shiftAfternoon shift
Melia Hotels International
New York, NY1 day ago - HAL - Front Desk Manager Department: Guest Svc Employment Type: Fixed Term Contract Location: Global Reporting To: Guest Services Manager Description The Front Desk Manager (FDM) function will be staffed on the larger vessels (vista class and up). The FDM is directly responsible...Fixed term contractLocal areaLong distanceFlexible hoursShift work
- Pocruises is seeking a Front Desk Manager responsible for overseeing all guest-facing operations in a supervisory capacity. This role entails ensuring exceptional service delivery at Guest Services, managing a team, and being accountable for departmental success. Applicants...
- ...Salon Assistant & Front Desk Coordinator at Space Salon Job Description Space Salon is looking for a reliable, organized, and upbeat Salon... ...desk responsibilities, salon support, client care, inventory management, and daily salon operations. We're looking for someone who...
Space Salon
New York, NY4 days ago $26 - $30 per hour
...looking for a passionate, customer service and hospitality-driven, Front Desk Coordinator to play an important role in our member’s... ...preferred Excellent administrative background, especial ly in managing customers on the phone Ability to efficiently execute (and often...Hourly payFull timeWork at officeImmediate startSollis Health
New York, NY18 hours ago$25 - $35 per hour
...first point of contact at Effy’s New York City headquarters, the Front Desk Coordinator plays a key role in shaping the daily experience of... ...Answer and route incoming calls with efficiency and discretion Manage guest and client check-ins and building access processes...Hourly payWork at officeVisa sponsorshipEffy Jewelry
New York, NY3 days ago- ...scheduling systems. Bilingual (English/Spanish) is a plus. Responsibilities Greet and check in clients with warmth and professionalism. Manage appointments, phone calls, and client communications. Coordinate therapists, treatment rooms, and daily scheduling. Help maintain a...Extra incomeFull timePart timeFlexible hoursDay shift
Tones Day Spa
New York, NY3 days ago - ...Job Description Job Description Concierge & Front Desk Operations Manager – (Multi-Site) Company: PBS Facility Service Location: Brooklyn, NY (Tri-State Area Portfolio) About the Role The Doorman Supervisor plays a key leadership role within PBS...Contract workLocal areaShift workWeekend workAfternoon shift
PBS Facility Services
New York, NY19 days ago - ...discounts Paid time off Profit sharing Training & development Front Desk Coordinator – Boutique Dental Office in NYC Love creating great... ...billing What You’ll Do: Welcome patients and make them feel at home Manage the daily schedule and appointment confirmations Assist with...Full timeWork at office
YISELLE Z CASTILLO D D S P C
New York, NY1 day ago - ...Front Desk Coordinator – New York, NY, USA About Clay Our mission is to help organizations turn any growth idea into reality. We view... ...All employees can work with world‑class coaches in creativity, management, and related fields. We operate under principles such as negative...Full timeWork at office
Basis Set
New York, NY1 hour ago - ## Front Desk CoordinatorApplyremote type: Onsitelocations: 100 Light Sttime type: Full timeposted on: Posted Todaytime left to apply:... ...face of the community, delivering exceptional service while also managing the end-to-end coordination of meetings and events. This role...Work at officeLocal area
Opensity Solutions
New York, NY2 days ago $19 per hour
...Front Desk Coordinator New York, NY Peachy's mission is to clear care barriers and make wrinkle treatment more accessible than it... ...a Studio Experience Specialist, works closely with our Studio Manager and Clinical Providers to ensure a positive and educational experience...Work at officeRemote workFlexible hoursPEACHY LLC
New York, NY4 days ago$18 per hour
...Location Brooklyn Heights Description Health Plus Management (HPM) is a Physician Support Organization and market leader in... ...is seeking an energetic, patient-centric and detail-oriented Front Desk Coordinator to greet patients, schedule appointments, answer...Full timePart timePrivate practiceWork at officeHealth Plus Management
New York, NY1 day ago- ...Vision Center Learn more about us at: Position Overview We are seeking a dedicated, organized, and people-oriented Healthcare Front Desk Manager to support the operational oversight of the healthcare front desk department at Ezra Medical Center. This role plays a key...Relocation
- ...The Front Desk Coordinator is responsible for all clerical aspects of the location including the front desk and reception areas. The role... ...writing, editing, verbal and organizational skills Proven ability to manage multiple tasks, adhere to deadlines and work well under...
Rising Ground
New York, NY1 day ago - ...service and innovative solutions. Salary/Hourly Rate 65,000-75,000 Position Overview The Front Desk Coordinator serves as the first point of contact for visitors and clients. This role manages reception operations, provides information, and supports administrative tasks to...Hourly payPrivate practiceWork at office
Atrium
New York, NY1 day ago $21 - $22 per hour
...Front Desk Supervisor Salary Range $21.00 - $22.00 Hourly Level Experienced Job Title: Front Desk Supervisor Company: Shamin Hotels Position Title: Front Desk Supervisor Reports To: General Manager Department: Operations Employment Type: Full-Time Job Summary: The Front...Hourly payFull timeTemporary workWork at officeFlexible hoursShift workNight shiftShamin Hotels
New York, NY1 hour ago$43k - $46.5k
...Front Desk Supervisor Project Renewal is a leading non-profit organization with the mission of building supportive communities where... ...supporting resident inquiries. Oversee daily facility operations and manage emergency situations. Supervise and train front desk staff...Permanent employmentLocal areaFlexible hoursShift workProject Renewal
New York, NY3 days ago$20 per hour
...Supervise staff, coordinate team meetings/trainings, and manage staff schedules to ensure desk coverage. Conduct thorough daily facility inspections... ...employment performance and/or status. Traits & Qualities Front Desk Hospitality Outgoing Personality Teamwork...Weekly payFull timeTemporary workShift work$55k
...dignity, to those we serve, especially the underserved population, without regard for ability to pay. We are seeking a Front Desk & Operations Manager to manage the day-to-day functions of the operations units such as front desk, call center, patient management, and...Work at officeShift workNight shift- ...the absence of GM. Increase level of guest satisfaction by delivery of an exceptional product through employee development. Manage the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates...Daily paidTemporary workWork at officeLocal area
$17 - $20 per hour
...Avenue, New York, NY, 10016, United States Base Pay $17.00 - $20.00 / Hour Job Category New York - Manhattan, Management/Supervisory, Front Desk Employee Type Non-Exempt Manage Others No Contact Information Name NYSC - Murray Hill-34th and Park Phone...$17 - $20 per hour
...Street, New York, NY, 10039, United States Base Pay $17.00 - $20.00 / Hour Job Category New York - Manhattan, Management/Supervisory, Front Desk Employee Type Non-Exempt Manage Others No Contact Information Name NYSC - W. 145th Street Phone 212-23...- A leading hotel chain in Georgia is seeking a dynamic Front Office Manager to assure the overall success of the hotel by meeting guest expectations... ...hotel management experience and involves supervising front desk operations, preparing staff schedules, and coordinating with...Afternoon shift
$24 - $26 per hour
Overview We are seeking a dynamic and organized Front Desk/Assistant Manager to join our team PHYSICAL THERAPY office. This vibrant role combines front desk responsibilities with administrative leadership, ensuring smooth daily operations and exceptional customer service...Hourly payWork at office$16 - $18 per hour
...-paced environment. Have a strong customer service orientation and be able to communicate effectively with members and patients. Manage the flow of patients through the clinic in an organized manner. Essential Responsibilities Providing excellent services to members...Full timePart timeWork at office
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Front Desk Manager. Be the first to apply!
Related searches
- assistant front office manager New York, NY
- front office manager New York, NY
- hotel front desk manager New York, NY
- front office supervisor New York, NY
- front desk supervisor New York, NY
- front desk manager New York, NY
- front desk coordinator New York, NY
- medical screener reception technician New York, NY
- receptionist front desk New York, NY
- front desk scheduler New York, NY