Front Desk Manager

Essential Functions Job duties include; although are not limited to: Effectively leading and managing the Front Office team Guaranteeing that staff is adequately briefed on pertinent information regarding arrivals, VIP’s and daily group activities Creating and maintaining positive rapport and relationships with local community leaders and vendors alike Staying informed of the latest offerings within the community to guarantee the guest experience is exceptional Ensuring excellent customer service is provided to guests throughout their stay Selecting, training, and scheduling front desk Associates Maintaining new procedures for Guest Relations operations that improve processes and communication Ordering supplies and maintaining an appropriate level of inventory Communicating and developing front desk Associates to ensure all standards are met on a consistent basis Performing additional duties as assigned that may be outside of the normal scope based on business needs Qualifications College degree preferred 2 to 3 years leadership experience in a luxury hotel Exceptional guest recovery skills Enjoy interacting with people in a fast paced environment Excellent organizational and time management skills Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook Must possess a positive attitude Must be willing to participate in a learning environment Must integrate company values throughout all interactions Must be able to quickly adapt and effectively use new software products Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands The pay scale Assistant Rooms Manager is $75,00.00 to $80,000.00. The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. Please let us know if you have any questions. Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. As part of its interview process, Pendry Manhattan West uses Talent Online Assessments, a hiring tool administered by Talent Plus, a third-party management consultant company. These Assessments consist of a series of questions related to your talents and abilities which are then analyzed by human resource professionals in conjunction with the other aspects of Pendry Manhattan West’s application and interview process. This information is one of several factors used by Pendry Manhattan West to determine an applicant’s strengths and ultimately their compatibility with a position at the Hotel. The results of Talent Online Assessments are by no means the sole or dispositive factor considered by Pendry Manhattan West when making employment decisions. Rather, Talent Online Assessments are one aspect of the larger application process. New York City Resident applicants who do not wish to participate in a Talent Online Assessment may request an alternative selection process by emailing View email address on click.appcast.io. Applicants requesting an alternative selection process should indicate the reasons for their request, and whether such request is made as an accommodation for a disability that prevents the applicant from taking a Talent Online Assessment. The data collected by Talent Online Assessments consist only of an applicant’s name and responses, and Pendry Manhattan West maintains Talent Online Assessment results under strict confidentiality. We are deeply committed to a fair and equitable hiring process. To ensure a fair and equitable process, Pendry Manhattan West has completed a bias audit of the Talent Online Assessment tools. Results can be requested by contacting View email address on click.appcast.io. Data entered into Talent Online Assessments is stored in Talent Bank. This information can be accessed by emailing a request to View email address on click.appcast.io, and will be provided within 30 days of the request. Data shall not be disclosed where such disclosure would violate local, state, or federal law, or interfere with a law enforcement investigation. In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. #J-18808-Ljbffr