Insurance Coordinator (Hinesville GA)

Job Title: Insurance Coordinator
Location: Townsend Family Dental Center – Hinesville, GA
Job Type: Full-Time

About Us:
Townsend Family Dental Center is a well-established private dental practice committed to delivering high-quality, patient-centered care. Located in the heart of Hinesville, our team takes pride in creating a welcoming, professional environment where patients and staff alike feel respected and supported. We are seeking an experienced and detail-oriented Insurance Coordinator to join our growing team.

Position Overview:
The Insurance Coordinator is responsible for verifying patient insurance, processing and tracking claims, and communicating clearly with both patients and insurance providers. The ideal candidate is organized, proactive, and brings a strong understanding of dental insurance policies and billing procedures.

Key Responsibilities:

• Verify dental insurance coverage and eligibility prior to appointments

• Submit claims accurately and in a timely manner

• Monitor outstanding claims and follow up on unpaid or denied claims

• Interpret Explanation of Benefits (EOBs) and resolve discrepancies

• Provide patients with clear estimates of insurance coverage and out-of-pocket costs

• Coordinate with clinical and administrative staff to support treatment planning and scheduling

• Maintain accurate records using Dentrix or similar dental software

Qualifications:

• Minimum 1 year of experience in dental or medical insurance coordination

• Proficient in PPO insurance plans, billing codes, and claim follow-up

• Familiarity with Dentrix or other dental software strongly preferred

• Strong communication and interpersonal skills

• High attention to detail and excellent organizational habits

• High school diploma or equivalent required; additional dental or billing certification a plus

Work Schedule:

• Monday through Thursday: 7:30 AM – 4:00 PM

• Friday: 7:30 AM – 12:00 PM

Compensation and Benefits:

• Competitive pay based on experience

• Paid holidays and time off

• Supportive team environment

• Opportunities for professional development

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