SkillSpring CRED NYC Case Manager

Job Description Position: CRED NYC Case Manager, SkillSpring Location: Multiple Sites in Manhattan & the Bronx Salary Range: $65,000 to $70,000 per annum Reports to: SkillSpring’s CRED NYC Program Director About SkillSpring SkillSpring, a workforce development program of The New Jewish Home, has supported New York City youth and young adults from under-resourced schools and communities in pursuing careers in health care since 2006. By training the next generation of high-quality, culturally competent health care professionals, SkillSpring generates excitement and enthusiasm for careers serving older adults. Position Overview SkillSpring is seeking a Case Manager for our Community Resources for Employment and Development Program (“CRED NYC”) Program. The Case Manager will work directly with trainees participating in our CRED NYC program that includes work readiness, Certified Nursing Assistant (CNA) classroom‑based course instruction, and onsite clinical and professional training. The Case Manager will focus on trainees’ mental health, well‑being, and self‑management, providing services that support trainees’ needs through small groups and one‑on‑one sessions as needed. This full‑time role requires flexibility in working mornings, evenings, and Saturdays at multiple sites, with hours, days, and locations varying based on seasonal changes. Key Responsibilities Design Trauma‑Informed Workshops Create Trauma‑Informed information sheets for case managers Plan, Conduct, and Deliver Trauma‑Informed Workshops Distribute and collect pre‑and post‑Trauma‑Informed surveys Conduct community outreach to increase workshop attendance Provide assistance to workshop attendees in need of social service support including mental health referrals Follow up on all referrals Document all activities, including workshop events and referrals Provide clinical support for staff to better assist trainees Cultivate and maintain relationships with key strategic partners in education, career development, intergenerational programming, and youth development to ensure trainee enrollment and retention Ensure accurate collection, analysis, and management of data for internal and external reporting, improving mechanisms to ensure accountability and transparency Develop and enhance tools to support SkillSpring in generating employment and economic opportunities, including communications collateral, reporting templates, policies, and protocols Adherence to all CRED NYC contract regulations Perform other related duties as required Qualifications Skills & Requirements Master's in social work, from an accredited school preferred Trauma‑Informed training and skills, preferred Minimum of 5 years of experience Experience working with youth and adults from underserved communities Ability to work flexible hours, including some evenings and weekends, and travel to various locations in Manhattan and the Bronx Bachelor’s Degree in Social Work required Experience with underserved, urban adults Passion for working with youth and young adults Familiarity with healthcare career trajectories Experience developing new roles or new initiatives Familiarity with research methods and program evaluation is a plus Specialized Skills And Competencies Excellent interpersonal, verbal, and written communication skills Demonstrated experience working with high‑need/underserved high school students and young adults Self‑directed with the ability to work independently Strong presentation skills, with the ability to write reports, business correspondence, and procedure manuals Ability to lead innovative and meaningful programming that resonates with trainees Strong organizational and computer skills Proven ability to apply independent judgment in planning, prioritizing, and organizing multiple tasks with attention to detail and time management Flexibility and adaptability are essential Ability to manage multiple stakeholder relationships Physical Demands The role requires normal mental and visual attention, along with manual coordination. Work is performed in lighted, heated, and ventilated areas, with occasional interruptions to workflow. Duties involve regular periods of sitting, standing, or walking and the ability to work at a computer for sustained periods. Ability to lift and/or move up to 25 pounds. Travel to all TNJH campuses and program sites is required. Compensation And Benefits The New Jewish Home provides a competitive salary range, and the actual salary will depend on factors such as experience, education, and organizational need. Our benefits package includes: Medical, Dental, and Supplemental Vision plans 401(k) retirement plan Vacation, Holiday, and Sick leave Short Term Disability insurance Basic Life & Accidental Death Insurance Tuition Reimbursement Health Care, Commuter, and Dependent Care Flexible Spending Accounts Access to a portion of your paycheck before payday through our partnership with RAIN #J-18808-Ljbffr The New Jewish Home