Account Coordinator

About HULK

At HULK, we focus on delivering solutions that help our customers maximize artificial lift life, maximize uptime, and maximize production. Our success depends on understanding customer operations, anticipating their needs, and delivering dependable products and service.

We are looking for an Account Coordinator to join our Midland sales team and support key customer relationships across the Permian Basin.

Opportunity

This is more than a traditional sales support or order coordination position.

The Account Coordinator plays an important role in supporting and developing customer relationships, managing customer-owned inventory, coordinating orders, and identifying new sales opportunities within existing accounts.

Working alongside experienced Account Managers, Sales Leadership, Field Services, and Operations, you will gain hands-on exposure to the commercial and operational sides of the oil and gas industry.

This position combines inside sales, customer-facing activity, and account coordination. You will support established customers while developing the skills and experience needed to manage accounts independently.

We are looking for someone who enjoys building relationships, takes ownership of their responsibilities, communicates confidently, and wants to build a long-term career in sales.

Key Responsibilities

Customer Relationships & Sales Development

• Build and maintain strong working relationships with customers, field representatives, company personnel, and internal teams.
• Maintain consistent customer engagement through field visits, meetings, and other face-to-face interactions, with a minimum expectation of three customer touchpoints weekly.
• Proactively engage customers to understand upcoming projects, operational needs, and potential opportunities.
• Review customer rig reports and activity schedules to anticipate product requirements and identify future sales opportunities.
• Coordinate customer meetings and technical presentations alongside Account Managers and subject matter experts.
• Identify opportunities to expand product offerings within existing accounts.
• Support the development of assigned accounts while building the experience needed for increased account ownership.

Account & Inventory Management

• Coordinate incoming customer orders and scheduling requests, ensuring accurate communication with internal order processing teams.
• Take ownership of assigned orders throughout the fulfillment process, from initial customer request through delivery and final documentation.
• Monitor customer-owned inventory, including product availability, refurbishment cycles, and equipment scheduled for future use.
• Maintain visibility into customer inventory levels and proactively communicate potential shortages or upcoming product needs.
• Coordinate with Field Services, Operations, and internal support teams to ensure customer requirements are met.
• Monitor order progress, documentation, and invoicing to support accurate and timely execution.
• Address potential delays or account issues before they negatively affect the customer.

Sales & Operational Support

• Collaborate with the Sales Team to support account growth and quarterly business objectives.
• Assist with customer quotes, sales reporting, presentations, and account-related documentation.
• Maintain accurate customer records and activities within internal CRM and business systems.
• Gather customer and market information to support sales planning and identify additional business opportunities.
• Develop a working understanding of HULK's products, applications, and value propositions.
• Contribute ideas to improve customer service, internal processes, and overall account performance.
• Perform additional responsibilities as assigned by Sales Leadership.

Qualifications

• 3–5 years of experience in sales, inside sales, account coordination, customer service, or a related customer-facing position preferred. Candidates with less experience who demonstrate strong sales aptitude and relevant capabilities will also receive consideration.
• Oil and gas experience preferred, particularly within artificial lift, downhole tools, oilfield services, completions, or related sectors.
• Transferable experience from manufacturing, industrial distribution, equipment sales, or other relationship-driven industries is also welcomed.
• Strong interpersonal and communication skills, with confidence engaging customers both in the office and in the field.
• Demonstrated interest in sales, account development, and long-term career growth.
• Strong organizational skills with the ability to manage multiple priorities and follow through on customer commitments.
• Working proficiency with Microsoft Office, email, and standard business applications.
• Experience using CRM software such as Salesforce, HubSpot, or similar platforms preferred.
• Ability to work independently while contributing to a collaborative, team-oriented environment.
• Willingness to learn technical product information and communicate effectively with customers and internal subject matter experts.
• Must be based in the Midland, TX area.

What Success Looks Like

The successful Account Coordinator does more than respond to customer requests. They stay ahead of them.

You will develop an understanding of your customers' operations, maintain visibility into upcoming activity, anticipate inventory requirements, and build relationships that contribute to repeat business and account growth.

You will be expected to maintain an active customer-facing schedule, collaborate closely with your team, and take ownership of assigned responsibilities.

Career Development

HULK views the Account Coordinator position as an important development opportunity within our sales organization.

You will work alongside experienced sales professionals, receive hands-on product and account management training, participate in sales development activities, and gain exposure to both field-level customer interactions and technical sales discussions.

As your capabilities develop, opportunities for greater account ownership and potential progression into an Account Manager position will be based on demonstrated performance, customer relationships, and business results.

HULK is seeking someone who understands that supporting oil and gas operations requires responsiveness, teamwork, and accountability.