Patient Access Rep I

Additional Information About the Role South County CAM Additional Preferred Requirements 10:30 - 19:00 Monday - Friday No weekends or holidays Located at South County Center for Advanced Medicine Overview BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 14 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long‑term care and hospice. BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri, providing $785.9 million annually in community benefit, including $410.6 million in charity care and financial assistance to patients. BJC’s patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes‑Jewish Hospital and St. Louis Children’s Hospital with Washington University School of Medicine. Preferred Qualifications Role Purpose – The Patient Access Representative is often the first point of contact for our patients and must represent BJC with the highest standard of customer service, compassion, and professionalism. This position facilitates all components of the patients' entrance into any BJC facility and requires a high level of emotional intelligence, professionalism, and the ability to make a personal connection. The role significantly impacts reimbursements and prevention of denials by accurate collection of demographics, insurance information, benefit verification, and point‑of‑service collection. Selecting the correct patient from the Master Person Index (MPI) is critical to patient safety. Responsibilities Utilize critical thinking skills to solve a variety of situations, anticipating patients' needs and responding in a patient‑focused manner in person, over the computer, or by phone. Perform hospital registration and scheduling within multiple BJC systems, ensuring proper patient identification, registration, scheduling, insurance verification, and document retrieval. Validate that orders are complete and correctly signed, and that the correct test is ordered, maintaining accurate patient records. Communicate preparation instructions, financial responsibilities, and collect applicable patient payments. Understand and enforce compliance with Medicare Secondary Payer, HIPAA Privacy Standards, Bill of Rights, Advance Directives, Consent to Treat, EMTALA, and JCAHO requirements; each patient completes HIPAA acknowledgement. Maintain a constant state of alertness and work safely in a safety‑sensitive environment. Minimum Requirements Education High School Diploma or GED Experience No experience required Preferred Requirements Education Associate's Degree Experience Supervisor Experience No experience required Licenses & Certifications CHAA BJC Total Rewards BJC is committed to providing benefits and resources to help you manage your physical, emotional, social, and financial well‑being. Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date Disability insurance paid for by BJC Annual 4% BJC Automatic Retirement Contribution 401(k) plan with BJC match Tuition Assistance available on first day BJC Institute for Learning and Development Health Care and Dependent Care Flexible Spending Accounts Paid Time Off benefit combines vacation, sick days, holidays and personal time Adoption assistance To learn more, go to our Benefits Summary. *Not all benefits apply to all jobs The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer. #J-18808-Ljbffr BJC HealthCare (New)