IT Business Systems Analyst Specialist

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IT Business Systems Analyst Specialist

JOB SUMMARY:

This Business Analyst will support the Customer technology platform, specifically the Contact Center and MyAccount applications, for Southern Company Gas (GAS) applications used by GAS Distribution Operations for our state regulated Local Distribution Companies (LDC). This role will have primary responsibility for assessing systems and issues and making suggestions to meet business needs.

This position will collaborate with others to elicit requirements and develop implementation and project plans with stakeholders. Work to find how technology can be applied to solve organizational problems. Manage technical issues and work with developers to ensure requirements are met. Update and manage configurations and provide support for application software solutions, ensure functionality gap resolution is performed for both new software as well as enhancements to existing software. Leads the analysis and evaluation of application functionality, provides recommendations to increase the utilization of standard functionality to support business process. Assist in supporting investment planning and prioritization activities, analyzing and recommending courses of action to reduce IT costs, reduce organizational risk, and meet strategic objectives and functional requirements.

This position is reports to the Supervisor, IT (Contact Center, MYA).

JOB REQUIREMENTS: (Education, Experience, Knowledge, Skills )

Education

• BS or BA degree in Computer Science, Information Technology, Engineering, or related field is required or equivalent work experience.

Experience and Knowledge

• 10 years of experience in requirements elicitation, business relationship management, business analysis/consulting or experience in Operation Services business units preferred.
• Build and maintain strategic partnerships to apply knowledge of the business and appropriate technology for streamlining business processes, reducing costs, improve efficiency, and improving customer satisfaction.
• Understand and articulate the mission, vision, goals, strategic and tactical initiatives of GAS Technology and the business teams; develop strategic technology plans with the business units on a company, team, or system-wide basis.
• Understand and articulate the mission, vision, goals, strategic and tactical initiatives of the technology organization.
• Anticipate and communicate the business unit's technology needs to the technology organization to ensure that technology priorities are established, prioritized, and driven by the business needs to maximize value of technology investments.
• Communicate technology initiatives and updates and educate on technology capabilities and opportunities to the business unit and represent the business unit's interests/concerns/issues on these points.
• Provide active support in the development, communication, and implementation of technology strategic plans and initiatives. Consults with business stakeholders on technology capabilities and on TO products and services.
• Facilitate a team of technology teammates, BOTS partners and business unit management to ensure appropriate handling of business partner strategic and tactical needs.
• Support business case development, in conjunction with the BOTS organization, which clearly articulate business requirements, options for potential solutions, financial benefit, appropriate use of technology, and value added for supported business unit.
• Provide coordination in vendor management activities, including Statement of Work, Supply Chain engagement, Requests for Proposals, vendor demonstrations, as well as assisting management with project budget planning.
• Provide support for budgeting of technology products and services to ensure a full understanding of technology costs within the business units.
• Build and maintain strategic partnerships within GAS Technology effectively supporting the business.
• Share technology best practices within business units, across business units, within Southern Company, and external companies.
• Ensure that business unit understands the importance of common technology standards and the implications (including cost implications) of non-compliance.
• Facilitate business unit prioritization of competing demands for technology resources
• Demonstrated business acumen combined with expertise that establishes credibility.

SKILLS AND COMPETENCIES

• Account management skills including managing multiple tasks/priorities, communication, teamwork, consulting, financial analysis, negotiating and influencing.
• Requirements elicitation and experience building and maintaining a requirements traceability matrix
• Outstanding credibility and ability to build strong relationships internally and externally to influence change.
• Team player with a collaborative approach to drive solutions for the good of Southern Company.
• Superior customer service skills that demonstrate initiative and follow through towards meeting customer commitments.
• Proven analytical abilities, planning, project management, and problem-solving skills.
• Demonstrated ability to think strategically, exhibit breadth in vision and innovative thinking.
• Demonstrated critical, independent thinking: demonstrated ability to conceive and present creative solutions.
• Ability to build, to maintain, and to influence relationships at all levels and within all organizations.
• Strong knowledge of capabilities and viabilities of both current and emerging technologies used within Southern Company and externally.
• Through insight into business needs, anticipate and provide suggestions for innovative solutions and uses for emerging technologies to improve productivity and achieve business goals.
• Knowledge of Southern Company's business functions, including economic and value drivers, and impact of external industry trends.
• Facilitation skills, listening, leadership, strong organizational, verbal and written communication skills.
• Flexible, can work under stress with changing direction and minimal supervision.
• Self-motivated, takes initiative, is proactive, and habitually removes obstacles for success.
• Ability to solve complex business problems over a broad range of applications.

Mentors and coaches less experienced teammates.

Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers' and communities' needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit .

Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here . Additional and specific details about total compensation and benefits will also be provided during the hiring process.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification: 11772

Job Category: Information Technology

Job Schedule: Full time

Company: Southern Company Services

Pay Range: 99,066.00 - 136,215,20 USD Annually: Base salary varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, and at the time of this posting, this is the reasonable salary range for this role.