Account Management Representative

Job Title: Account Management Representative – Bilingual Spanish-Speaking Location: Washington | Wage Range: $22.50 – $26.50/hour Overview Help Businesses Thrive Through Trust & Connection. At Better Business Bureau Great West + Pacific, we believe trust is the foundation of every successful business relationship. We help businesses grow with confidence by providing support, credibility, and meaningful connections within their communities. Responsibilities Build strong relationships with Accredited Businesses through calls, emails, and proactive outreach in both English and Spanish. Support onboarding, engagement, renewals, and ongoing success for assigned business accounts. Serve as BBB’s primary Spanish-speaking support resource for businesses across departments. Translate and interpret communications to help Spanish-speaking businesses fully understand BBB programs, billing, policies, and processes. Partner with internal teams like Billing, Resolutions, and Customer Success to support bilingual communication needs. Attend local networking events, community activities, and business outreach opportunities. Support relationships with Hispanic chambers, Spanish-language organizations, and community partners. Maintain organized and accurate CRM documentation and account updates. Identify ways to improve the experience for Spanish‑speaking Accredited Businesses. Bring positivity, professionalism, and care to every interaction. Qualifications Professional fluency in both written and spoken English and Spanish are required. Someone who genuinely enjoys helping people and building relationships. Strong communication skills with confidence speaking to business owners and internal teams. Organized, detail-oriented, and comfortable juggling multiple priorities. Comfortable learning new systems and technology platforms. Experience in customer service, client support, account management, or administrative work is preferred. CRM experience and familiarity with Microsoft Office tools is a plus. A proactive, collaborative, and positive mindset. Benefits Medical, Dental, and Vision insurance options. 100% employer-paid life and long-term disability insurance. 401(k) with company match. Paid holidays, PTO, and your birthday off with pay. Professional development and growth opportunities. Flexibility to work remotely while engaging with the local business community. EEO Statement We are proud to be an Equal Employment Opportunity. We will not discriminate based on race, color, gender, gender identity, religion, sexual orientation, national origin, age, marital status, disability status, citizenship status, veteran status, or any other characteristic prohibited by Local, State, or Federal law. Discrimination, retaliation, or harassment based upon any of these factors is inconsistent with our core values and will not be tolerated. #J-18808-Ljbffr Better Business Bureau, Great West and Pacific