Hospitality & Customer Relations Coordinator

Job Description

Job Description

Help Create the Best Dealership Experience in Pennsylvania

At Ardmore Toyota, we believe every customer deserves an exceptional experience—not only when purchasing a vehicle, but every time they visit our dealership.

We're opening a brand-new customer café inside our newly renovated Service Department and are looking for an outgoing, hospitality-minded professional to become the face of our customer lounge.

This is a unique position that blends hospitality, customer service, and customer relations into one rewarding career.

You'll greet guests with a warm smile, prepare specialty coffee and refreshments, engage customers while they wait for their vehicles, assist with customer questions and concerns, and help create an experience that customers remember long after they leave.

If you genuinely enjoy making people feel welcome and creating memorable experiences, we'd love to meet you.

What You'll Do

As our Hospitality & Customer Relations Coordinator, you'll play an important role in delivering an exceptional dealership experience.

Responsibilities include:

Café & Hospitality

• Prepare coffee, espresso beverages, tea, and other refreshments
• Maintain a clean, organized, and inviting café and customer lounge
• Keep refreshments, snacks, and supplies fully stocked
• Welcome customers into the service lounge and make them feel at home
• Create a warm, friendly atmosphere for every guest

Customer Relations

• Greet customers waiting for service

• Assist customers with questions and direct them to the appropriate department
• Check in with waiting customers to ensure their visit exceeds expectations
• Follow up with customers after their visit by phone, email, or text when appropriate
• Assist with customer satisfaction initiatives and dealership events

Administrative Support

• Assist with customer surveys and follow-up communication
• Support special projects as assigned

What We're Looking For

We're looking for someone who genuinely enjoys serving others.

The ideal candidate is:

• Friendly and outgoing
• Professional and well-spoken
• Passionate about hospitality and customer service
• Comfortable interacting with people from all backgrounds
• Organized and detail-oriented
• Able to multitask in a fast-paced environment
• Positive, dependable, and team-oriented
• Comfortable using computers, email, and Microsoft Office

Experience in any of the following is a plus:

• Coffee shops or cafés
• Hotels or hospitality
• Restaurants
• Customer service
• Retail
• Concierge services
• Automotive dealerships

Compensation

$42,000+ annually

Compensation includes:

• Competitive hourly pay
• Performance incentives
• Paid training
• Career advancement opportunities

Why Join Ardmore Toyota?

For over 100 years, the Paul family has been committed to serving our community while delivering an uncompromised customer experience.

We believe hospitality is just as important as repairing vehicles.

When you join our team, you'll enjoy:

• Beautiful newly renovated Service Department
• Brand-new customer café
• Family-owned dealership with an outstanding reputation
• Supportive leadership team
• Career advancement opportunities
• Employee vehicle purchase discounts
• Paid training and professional development
• Positive, team-oriented culture

Benefits

• Paid Time Off
• Medical, Dental & Vision Insurance
• 401(k)
• Employer-paid Life Insurance
• Disability Insurance Options
• Employee Purchase Program
• Professional Development
• Employee Referral Program

Our Mission

Every interaction matters.

Whether preparing a cappuccino, helping a customer find the right person, answering a phone call, or simply offering a warm smile, you'll play an important role in creating an experience that keeps customers coming back.

If you're passionate about hospitality and love making someone's day a little better, we'd love to meet you.

Apply today and become part of the Ardmore Toyota family.