Front Desk Staff

Overview Member Service Staff – Front Desk Attendant. Welcomes members, checks in guests, and ensures a friendly and efficient entry process while maintaining security and guiding guests to programs, activities, and registrations. Responsibilities Welcome all incoming guests in a friendly manner and provide accurate information about programs, activities, and promotions. Greet guests, assess needs, and inform or recommend appropriate offerings. Answer multi-line telephone system, take accurate messages, direct calls, and respond to inquiries in a courteous manner. Operate computerized POS to process transactions and registrations. Reconcile POS at the end of each shift and record results accurately. Provide information on special programs and events; stay informed about activities and safety rules. Monitor lawful entry of guests. Report misconduct to management immediately and address issues related to patron or employee behavior, theft, or safety concerns. Assist with party check-out procedures as needed. Give tours of the facility when needed and assist guests with special requests. Execute front desk guest service performance standards daily. Identify opportunities to engage families and enhance guest experiences. Interact with guests in an enthusiastic, authentic manner and look for moments to surprise and delight. Communicate with supervisor to maintain front desk inventory and supplies. Perform other related duties as assigned and ensure general upkeep of entrance and lobby areas. Qualifications Skills: Communication, Currency Aptitude, Customer Service, Phone Etiquette, Organization, Professionalism, Stress Management. Experience: Prior customer service experience helpful. Position Reports To: Member Service Director. #J-18808-Ljbffr