Senior Payments Strategy Manager

Teamwork makes the stream work.

Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

What does the team work on?

The Payments platform is the commerce engine behind Roku's transformation from a device company into a streaming platform with more than 100 million households across 15+ countries and $4B+ in annual Platform revenue. Every subscription started with a click of the remote, every movie rented, every Roku-branded device sold, and every shoppable ad tapped mid-show runs through systems this team builds and owns — powering the in-streaming, on-TV purchase experience that's been a primary driver of Roku's exponential subscription growth. The Payments platform supports teams across the company spanning every consumer surface — TV, web, mobile, and advertising — each with its own commerce playbook: Subscription Video on Demand/Transactional Video on Demand (SVOD/TVOD), direct sales of Roku-branded devices, and on-device shoppable ads.

What is the role?

The Senior Payments Strategy Manager owns the product strategy and roadmap for Roku's Payments Platform end to end — across both the money coming in and the money going out. This is the person who decides which processors, payment methods, wallets, and markets Roku invests in next, builds the business case for each, and then drives the roadmap that delivers them. The role owns the optimization agenda behind Roku's hardest payment numbers — authorization rates, first-payment success, renewal recovery, and payment reliability — working across authorization strategy, intelligent routing, retries and dunning, tokenization, account updater programs, and partner orchestration. It also owns Roku's payment provider and partner relationships day to day, from integrations and migrations through performance management, ensuring each partner's capabilities are productized in a repeatable way rather than rebuilt bespoke every time. Expanding the platform into new payment methods, markets, and regulatory environments runs through this role, in partnership with Consumer Payments PM on consumer demand and prioritization. Success requires deep partnership across Product, Engineering, Analytics, Data Science, Finance, Legal, and Compliance — and the judgment to tell senior leadership which tradeoffs are worth making and which aren't. This is a senior individual-contributor role for someone who wants to set the direction of a payments platform at this scale, not just operate one.

For California Only - The estimated annual salary for this position is between $144,900 - $180,400 annually.

Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location.

This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.

How will I use AI at Roku?

At Roku, we don't just use AI, we work with it. AI agents and smart tools help power drafts, analysis, and repetitive workflows, while our people bring direction, judgment, and accountability.

We value curious, adaptable builders, who can show how they've used AI, agents, or automation to move faster, improve quality, and scale their impact. Strong candidates know how to frame problems, guide AI-assisted work, check the output, and learn quickly. Above all, they bring curiosity, adaptability, and sound judgment.

What are the responsibilities of the role?

• Own the full product lifecycle for the Payments Platform, including strategy, roadmap definition, prioritization, execution, launch, and iterative optimization.
• Drive platform capabilities that improve authorization rates, first-payment success, renewal recovery, and payment reliability
• Lead payment optimization initiatives across authorization strategy, intelligent routing, retries/dunning, tokenization, account updater programs, and partner orchestration.
• Own payment provider/PSP strategy and commercial relationships end to end, including commercial alignment, integrations, migrations, roadmap coordination, performance management, and ongoing optimization.
• Manage payment partnerships end to end, including partner strategy, relationship management, commercial and capability alignment, integrations, migrations, performance reviews, and ongoing enhancements, ensuring partner capabilities are productized in a scalable and repeatable way.
• Expand platform support for new payment methods, markets, and regulatory requirements in partnership with Consumer Payments PM on consumer demand and prioritization
• Partner closely with Product, Analytics and Data Science teams to drive experimentation frameworks, A/B testing, and data-driven optimization.
• Serve as the primary lead for payments platform initiatives across the subscription commerce ecosystem
• Communicate roadmap priorities, platform performance, operational risks, and strategic tradeoffs to senior leadership and cross-functional stakeholders.

What experience would help someone be successful in this role at Roku?

• 10+ years of Product Management experience, with significant ownership of payments, subscription commerce, billing, checkout, or financial platform products at scale
• Deep expertise across the payments ecosystem, including payment gateways, processors, tokenization, network tokens, digital wallets, recurring billing, subscription recovery, retries and dunning, fraud and risk controls, and payment optimization strategies
• Proven experience leading large-scale payment platform initiatives that materially improved authorization rates, conversion, retention, payment recovery, or payments cost efficiency
• Strong understanding of payment orchestration concepts, including intelligent routing, retry optimization, processor performance management, and multi-partner payment ecosystems
• Experience operating global payment systems across multiple markets, payment methods, currencies, regulatory environments, and regional payment preferences
• Demonstrated success managing external payment partners, including commercial alignment, integrations, migrations, escalations, roadmap influence, and performance optimization
• Strong analytical and experimentation background, including A/B testing, KPI development, funnel optimization, and data-driven prioritization
• Experience balancing growth, customer experience, reliability, operational scalability, financial integrity, and risk management within a high-volume commerce environment
• Proven ability to influence cross-functional stakeholders across Engineering, Finance, Data, Legal, Compliance, Operations, and Business teams
• Strong executive communication skills, including experience presenting platform strategy, business cases, operational risks, and performance insights to senior leadership
• Experience working in high-scale subscription, streaming, marketplace, fintech, ecommerce, or digital commerce environments
• Technical fluency with modern commerce and payments architectures, APIs, distributed systems, and platform scalability considerations
• Bachelor's degree in Business, Computer Science, Engineering, Finance, or a related field

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What's Roku's approach to hybrid working?

Roku fosters an inclusive and collaborative environment where teams generally work in the office Monday through Thursday. Fridays are generally flexible for remote work, except for employees whose specific roles or assigned office location require five days' a week attendance.

What are some of the benefits?

Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.

Accommodations

Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to View email address on us.fitly.work.

What should I know about Roku's culture?

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.

We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.

To learn more about Roku, our global footprint, and how we've grown, visit

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