Sales Account Manager

Sales Account ManagerWestlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate.Westlake Global Compounds, a division of Westlake Corporation, is a leading manufacturer of custom PVC, TPE, and engineered compound solutions serving building products, automotive, healthcare, consumer goods, and industrial markets. Backed by global operations and advanced R&D capabilities, we deliver high-performance materials tailored to customer needs.Our teams thrive in a culture of innovation, quality, and continuous improvement.Competitive Pay & Benefits• Benefits effective Day One• Medical, Dental, Vision• 401(k) with 4% Company Match• Annual Retirement Contribution (ARC)• Life & AD&D Insurance• Paid Vacation• Tuition Assistance Program• Fitness Reimbursement Program• Career Growth & Advancement OpportunitiesAbout the RoleThe Sales Account Manager will drive sales growth by meeting and exceeding sales goals and objectives. This position requires a thorough understanding of compounds and market conditions and the ability to communicate and collaborate across departments to ensure customer satisfaction effectively. In this role, the Account Manager will develop and maintain strong customer relationships, understand market trends and execute each sales process effectively. They will provide superior and efficient customer service and account management through daily management to strategic domestic accounts, and seeking solutions, both internally and externally, for process improvement, industry and logistical changes, and customers' requests. The Account Manager must communicate clearly and concisely to team members and others within our organization along with customers and vendors and support product management with pricing and forecasting.Must live in the Southeast of the United States.Duties and ResponsibilitiesAct and Serve as the main point of contact in all matters related to client concerns and needs. Communicate with the T&D team, Operations team and Sales personnel on product selection, availability and shipment statusDevelop and maintain relationships with current and potential accounts in territoryCommunicate daily by telephone and/or email with customers regarding order status and pro-actively communicates information relative to their needsDetermine individual territory sales strategies for all customers. This is to include: product mix, margin upgrade, optimal ship to locations, sales call frequency, management visit frequency, technical service visit frequency and agendaIdentify and perform due diligence for new direct and distribution opportunitiesSupport Product management for territory Pricing and Sales forecasting for all customersWork/Communicate with our Supply chain department to ensure on time deliveryWork with customer service representatives, technical and development and product management on complaint resolution upon receipt from customerEnsure customer master data is up to date in systems and profilesCoordinate and review customer credit status with credit analyst to prevent shipments to customers who are credit risksComply with all company and governmental policies and proceduresFully support company goals of continuous improvement and operational excellence at strategic and tactical levels including reviewing area of responsibility for improvement opportunities to initiate projects or communicate ideas to management as well as active participation on our teamProvide KPIs on a monthly, quarterly, or annual basis; SIP, Monthly report out, etc.Keeping an eye on yearly objectives/goals to reach the global goals (personal and team - global)Any additional responsibilities or tasks as assignedEducation, Experience and QualificationsBachelor's degree in a relevant field is required. Master's degree is preferredMust have a minimum of seven years of customer service or three years of sales experienceFive years of progressive experience in customer service and sales in place of degree requirementDemonstrated skills at Account relationship managementExcellent skills as an effective and persuasive speaker; excellent writing skillsAbility to work with high level executives and support personnelMust possess and exhibit exceptional self-motivational characteristicsMust be computer literate and be able to operate multiple office machinesStrong communications skills are requiredMust be detailed orientedMust be able to work in a pressured environment with rigid deadlines and be willing to work overtime when requiredMust be team mindedPhysical DemandsWhile performing the duties of this job, the employee is frequently required to sit; stand; walk; use hands to touch, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop, kneel, or crouch. The employee must regularly lift and/or move up to 25 pounds. Must be able to drive and travel by airplane. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.Work EnvironmentThe noise level in the work environment is usually moderate, as normally based in an office. Some of the work may be required in the operating units which can require usage of required PPE including safety glasses, hearing protection, etc. May also result in exposure to outside elements and may require usage of stairs and elevators. Travel will be minimum of 50% including air travel and/or auto travel.Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.If you are an active Westlake employee (or an employee of any Westlake affiliates), please do not apply here. You will apply via the Jobs Hub application in Workday.