Hotel Night Auditor

Job Description

Job Description

We are seeking a dedicated and detail-oriented Night Auditor to serve as the first point of contact for guests and ensure a seamless overnight guest experience. This role involves multitasking across various aspects of a guest’s stay, from check-ins and reservations to balancing financial reports, while upholding our property’s vision, mission, and core values.

$17 hourly

• Handle reservations via phone, email, or in person, including individual and group bookings.
• Address guest inquiries about hotel services, amenities, and local attractions, ensuring guest satisfaction.
• Prepare and distribute end-of-day reports, ensuring accurate accounting records.
• Process payments, generate invoices, and balance transactions at the end of each shift.
• Perform basic maintenance or housekeeping tasks when needed to maintain guest comfort.

• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint
• Proven customer service experience with a strong guest-focused mentality
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Experience in hospitality is preferred but not required—we welcome applicants at all experience levels.

At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things ARK!