Office Assistant - Property Management

Job Description

Job Description

About Us

Elm Grove Companies is a trusted leader in property management, dedicated to providing exceptional service to residents, owners, and business partners. We’re looking for a proactive, detail-oriented Office Assistant to support our property management team and ensure smooth daily operations in our Rochester NH Portfolio.

Our Culture & Values

At Elm Grove Companies, our values aren’t just words — they’re how we work every day. We lead with Respect , collaborate through Synergy , take Accountability for our actions, show up with Dependability , and embrace a Growth Mindset in everything we do.

We expect every team member to live these values daily — in how they communicate, solve problems, and support one another. We offer freedom to think, create, and contribute without micromanagement, and we hold each other to a high standard of ownership and integrity.

If these values align with how, you work and who you are, we want to talk with you.

Position Summary

The Office Assistant will serve as the first point of contact for tenants, property owners, and vendors—handling administrative tasks, coordinating maintenance requests, and assisting with lease and accounting documentation. This position requires strong organizational skills, excellent communication, and to effectively support our diverse client base.

Key Responsibilities

• Greet and assist tenants, visitors, and vendors in a professional manner.

• Answer phones and respond to emails.

• Process lease applications, renewals, and other tenant documentation.

• Maintain and update property management records and databases.

• Assist with scheduling maintenance work orders and follow-up communications.

• Support rent collection and bookkeeping processes.

• Prepare reports, correspondence, and meeting materials.

• Translate documents or communications as needed.

• Provide general administrative support to the property management team.

Qualifications

• High school diploma or equivalent required; associate degree preferred.

• Minimum of 1–2 years of office or administrative experience (property management or real estate preferred).

• Fluent in both English and Spanish (verbal and written).

• Strong computer skills (Microsoft Office, Google Workspace, and property management software a plus).

• Excellent interpersonal, communication, and multitasking abilities.

• Professional demeanor and customer service mindset.

Benefits

• Competitive pay and performance bonuses

• Health, dental, and vision insurance

• Paid time off and holidays

• 401(k) retirement plan with employer match

• Opportunities for professional growth and development