E-Billing Coordinator

Job Description

RESPONSIBILITIES:

E-Billing & Billing Operations:

Review and edit monthly prebills in accordance with firm policies and client Outside Counsel Guidelines (OCG)

Manage the end-to-end E-Billing process, ensuring accuracy, compliance, and timely submission of invoices

Submit invoices through Aderant Expert, BillBlast, and other approved E-Billing platforms

Handle E-Billing appeals and resolve invoice rejections, reductions, and billing discrepancies in a timely manner

Monitor invoice status and ensure compliance with client billing requirements and guidelines

Maintain accurate billing records, client information, matter data, and billing profiles

Generate billing reports, analytics, and supporting documentation for partners and management

Assist with the implementation, maintenance, and optimization of billing systems and E-Billing platforms

Administrative & Operational Support:

Collaborate with attorneys, legal staff, clients, and accounting personnel to ensure accurate and timely billing

Respond to billing inquiries and provide exceptional customer service to internal and external stakeholders

Maintain organized billing files, records, and supporting documentation in accordance with firm procedures

Support month-end, year-end, and special billing projects while meeting critical deadlines

Utilize billing software, E-Billing portals, Microsoft Office applications, and reporting tools to manage workflow efficiently

Identify process improvements and recommend operational efficiencies when appropriate

Provide backup and overflow support to the billing and accounting team as needed

Additional Support:

Maintain confidentiality of sensitive client, financial, personnel, and firm information

Collaborate effectively with attorneys, staff, vendors, and clients in a professional manner

Prioritize and manage multiple assignments and competing deadlines in a fast-paced environment

Deliver excellent administrative and customer service support across the firm

Perform additional duties and special projects as assigned to support business needs

QUALIFICATIONS:

High School Diploma or equivalent required

Minimum of 5–10 years of billing experience in a law firm or legal environment

Strong knowledge of E-Billing processes, billing compliance requirements, and client billing guidelines

Proficiency with Aderant Expert or similar legal billing software

Experience with BillBlast or comparable E-Billing platforms

Experience handling E-Billing appeals, invoice disputes, and billing discrepancies

Advanced proficiency in Microsoft Office Suite including Word, Excel, and Outlook

Strong analytical, organizational, and time management skills

Excellent verbal, written, and interpersonal communication skills

Ability to work independently while maintaining accuracy and attention to detail

Professional demeanor with strong discretion and confidentiality standards

Reliable attendance, punctuality, and flexibility to work overtime a