Technical Support Specialist

Technical Support Specialist / HVAC Specialist / HVAC Support established HVAC company specializing in air-conditioning equipment and replacement parts, serving customers across domestic and international markets. The successful Technical Support Specialist / HVAC Specialist / HVAC Support will provide diagnostic assistance for residential and light commercial HVAC equipment. The ideal Technical Support Specialist / HVAC Specialist / HVAC Support will support contractors and technicians through structured diagnostic processes. The position plays a key role in reducing warranty exposure and improving customer technical outcomes. This is not a field technician or sales role . The position is office-based and focused on technical evaluation and support. Package & Location: $52,000 - $60,000 per year Health, dental, and vision insurance 401(k) with company match Paid time off + company holidays Location: Medley, FL Technical Support Specialist / HVAC Specialist / HVAC Support Responsibilities: Guide contractors and service technicians through step-by-step equipment diagnostics using phone and online support channels. Evaluate reported system symptoms, test results, and equipment history to determine the most likely source of a malfunction. Review electrical and mechanical data to assess the performance of residential and light commercial HVAC systems. Recommend appropriate corrective actions, replacement parts, or additional testing based on the technical assessment. Maintain accurate case records, including troubleshooting steps, conclusions, and supporting details for warranty review. Technical Support Specialist / HVAC Specialist / HVAC Support Requirements: At least three years of hands-on experience working with HVAC systems, equipment, or technical support. Strong knowledge of residential split systems, heat pumps, and common heating and cooling components. Ability to understand electrical diagrams, equipment schematics, and manufacturer technical documentation. Proven ability to investigate equipment issues, assess test results, and reach accurate technical conclusions. Clear and professional communication skills when assisting contractors, technicians, and internal teams. English and Spanish language skills are preferred. Previous experience in HVAC distribution, contractor support, warranty review, or parts troubleshooting is an advantage #J-18808-Ljbffr