Case Manager

Position Title: Case Manager

Department/Area: Behavioral Health Homes

Reports to: Assistant Director of Case Management

Employment Status: Full-Time; Union

COMPETITIVE BENEFITS PACKAGE!

• Generous PTO package for Full Time employees includes:
  • 13 paid federal holidays annually
  • 5 paid personal/floating holidays annually
  • Sick time
  • Up to 20 Vacation days per year!!
• 401k available
• Company-paid Life Insurance
• Company-paid Accidental Death & Dismemberment Insurance
• Opt-in benefits available: Pet Insurance, Employee/Spouse/Child Life Insurance, and Long-Term Disability
• Employee Assistance Program
• Professional Development Opportunities
• Paid Training

Organization Overview

Sound Community Services, Inc. is a private, not-for-profit organization dedicated to educating, assisting, and supporting individuals with persistent mental illness and substance use disorders. We work tirelessly to create a culture and environment in which recovery and wellness are possible.

Position Overview

Work as part of the Behavioral Health Home multidisciplinary team to provide integrated behavioral health and Medical Case Management services. Support persons served through self-management education, coordination and monitoring of care, delivery system design, decision support, clinical information systems, and community linkages, while facilitating communication among medical, behavioral health, and community providers to promote continuity of care and address identified healthcare needs.

Essential Functions

Provides comprehensive care coordination, linkage, referral, family support, and health and wellness promotion to person served.

Coordinates and supports follow-up care, including referrals and treatment recommendations, to promote continuity of care and address gaps in services.

Assists persons served with scheduling appointments, accessing services, and transportation to medical, behavioral health, and community-based services.

Identifies and addresses barriers to treatment participation and service engagement in collaboration with persons served and the multidisciplinary team.

Provides skill building, education, teaching, and coaching to promote independence, self-management, and successful community living.

Monitors participation in and response to medical, behavioral health, and supportive services and communicates relevant needs, concerns, and changes to the multidisciplinary team.

Maintains consistent engagement with persons served, at a minimum monthly and more frequently as needed, to assess well-being, identify needs, and support progress toward individualized goals.

Utilizes Stages of Change, Motivational Interviewing, and other appropriate skill-based interventions to promote engagement and progress toward identified goals.

Demonstrates an understanding of the Behavioral Health Home (BHH) model and effectively communicates available services and supports to persons served and their families.

Connects persons served with self-help resources, peer support groups, wellness centers, and other community-based health and wellness programs.

Educates and coaches persons served and families in self-advocacy, self-management, and effective navigation of healthcare and community-based systems.

Participates in multidisciplinary team meetings to coordinate medical and behavioral healthcare, review treatment and service utilization, identify gaps in care, and collaborate on strategies to address identified needs.

Assists persons served with accessing and maintaining eligible benefits, entitlements, and community resources.

Plans and facilitates client groups on a variety of topics, guiding meaningful discussions, encouraging participation, and maintaining a supportive, respectful, and engaging group environment.

Completes timely, accurate, and thorough documentation in the CareLogic EHR system in accordance with program, regulatory, and organizational requirements, ensuring records support continuity of care, compliance, and quality standards.

Attends and successfully completes required meetings, trainings, and professional development activities as assigned.

Driving is an essential function of this position. Utilizes the agency’s assigned fleet of vehicles to travel between work locations and community-based settings and to support persons served in accessing services. Safely and legally operates agency or personal vehicles, as applicable, and maintains a valid driver’s license, acceptable driving record, and required insurance and documentation in accordance with agency policy and applicable laws.

Performs other duties as assigned.

Physical Requirements

While performing the duties of this position, the employee is required to travel throughout program settings, resident apartments, agency offices, community locations, and vehicles; climb stairs; sit; stand; walk; bend or balance as needed; use hands to handle documents, medication-related materials, cleaning supplies, phones, computers, and other work tools; and communicate effectively by phone, radio, electronic systems, and in person. Speaking and hearing ability must be sufficient to communicate with clients, staff, emergency responders, and other contacts in routine and urgent situations. Vision must be sufficient to read correspondence, computer screens, forms, medication-related materials, client records, and safety-related information. The employee must be able to lift, carry, or move items up to 25 pounds when performing program tasks such as transporting supplies, supporting apartment checks, assisting with meals, or responding to environmental needs. The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills, and Abilities

Knowledge of Behavioral Health Home programs, recovery-oriented practices, and person-centered services.

Knowledge of serious mental illness, substance use disorders, trauma-informed care, and the impact of behavioral health conditions on overall health and wellness.

Ability to communicate clearly, professionally, and respectfully with persons served, families, coworkers, supervisors, treatment team members, community providers, and other stakeholders.

Ability to establish and maintain effective working relationships with persons served, members of the multidisciplinary treatment team, and community partners.

Ability to follow written and verbal instructions, established procedures, and organizational policies.

Ability to remain calm and use sound judgment during emergencies, crises, behavioral concerns, and other safety-related situations, including recognizing when additional assistance is needed.

Ability to organize, prioritize, document, and complete assigned responsibilities accurately and within established timeframes.

Ability to maintain confidentiality and handle sensitive information in accordance with organizational, legal, and regulatory requirements.

Proficiency with electronic health records, including CareLogic, Microsoft Office applications, email, electronic scheduling systems, and other agency-required technology used for documentation, communication, coordination, and job-related responsibilities.

Qualifications

Minimum Education: Associate Degree in Human Services, Social Work, Psychology, Education, or related field.

Minimum Experience: One year providing care management or related behavioral health services.

Additional directly related experience may be considered as a substitute for the minimum education requirement as determined by the agency based on the needs of the position.

Preferred: Experience with severe and persistent mental illness in community settings.

Ability to communicate verbally and in writing at a level necessary to document services, report concerns, participate in treatment team communication, and follow program requirements.

Ability to use a computer to send and receive email, enter data into agency systems, and complete basic job-related electronic documentation.

Current and valid driver’s license required as a condition of employment.

Ability to maintain a driving record that meets agency standards and insurance requirements and to safely transport clients as required by program needs.

CPR/First Aid certification required or must be obtained within the timeframe required by the agency.

Successful completion of required criminal background checks, registry checks, and other agency, licensing, or funder-required screenings.

Ability to work assigned shifts and meet program scheduling requirements.

Equal Employment Opportunity Statement

Employment decisions are made without regard to race, color, religious creed, age, sex, pregnancy, gender identity or expression, marital status, civil union status, national origin, ancestry, citizenship, present or past history of mental disability, intellectual disability, learning disability, physical disability, including but not limited to blindness, genetic information, veteran status, sexual orientation, status as a victim of domestic violence, status as a victim of sexual assault, status as a victim of trafficking in persons, or any other characteristic protected by applicable federal, state, or local law.

Other Duties

This job description is intended to describe the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Employees may be required to perform other job-related duties as assigned.