Case Manager

Case Manager

United Cerebral Palsy of Eastern Connecticut (UCP) provides person-centered, in-home support services for individuals with intellectual and developmental disabilities (IDD), promoting independence and community inclusion. Our team works closely with individuals, families, and support professionals to ensure personalized care, stability, and access to essential services. We are seeking a Case Manager to coordinate services, advocate for individuals, and ensure program compliance. If you're passionate about empowering individuals with IDD, we invite you to apply!

Position Summary

Under the Director of Residential Services, the Case Manager plays a key role in coordinating and overseeing in-home support services for individuals with intellectual and developmental disabilities (IDD). Provides person-centered care for a caseload of individuals, ensuring compliance with program requirements, facilitates budgeting and benefit applications, monitors health and medication needs, and conducts quality assurance checks to promote individual safety and independence. Coordinates and collaborates with families, direct support staff, and community resources.

This is a full-time, 40-hour, Monday - Friday position with core hours between 8:00am-5:00pm.

Essential Functions

Service Coordination & Advocacy:

• Manage a caseload of individuals in the In-Home Supports program, ensuring services align with their needs, goals, and state regulations. Oversee the implementation of individualized plans (IPs) with guidance from the Program Director. Advocate for individuals' rights, access to services, and community inclusion. Facilitate and document biannual team meetings, collaborating with medical professionals, therapists, and community organizations. Provide training and support to Direct Support Professionals (DSPs) to maintain high-quality care, reporting any performance concerns to the Program Director. Communicate with the Program Nurse as needed and participate in staff meetings.

Health & Safety Oversight:

• Support individuals in community outings to promote independence and personal growth. Coordinate medical care by scheduling and attending appointments, ensuring transportation, and managing medication accuracy through regular checks and updates. Collaborate with the Program Nurse or Director on medical concerns.

Financial & Benefit Oversight:

• Assist individuals with budgeting, financial tracking, and rent subsidy documentation. Ensure compliance with financial requirements, including renter's insurance and subsidy inspections. Support applications for energy assistance, holiday programs, and annual benefit redeterminations for Medical Assistance, SNAP, and other services.

Monitoring, Compliance & Documentation:

• Conduct home visits to assess service quality, living conditions, and equipment functionality while ensuring individuals have necessary supplies. Coordinate maintenance needs, report concerns, and ensure compliance with regulations and agency policies. Maintain accurate documentation, submit weekly reports, and communicate key updates to the Program Director. Uphold confidentiality standards, oversee residential records, respond to on-call needs, and conduct quarterly evacuation drills.

Key Benefits:

• Ongoing training provided!
• Competitive pay, with pay increases annually
• Discounted Health/Dental/Vision Insurance
• Health Savings Account + Large Employer Contribution
• Flexible Spending Account
• Life & Disability Insurance
• 403(b) Retirement Match Program & Profit Sharing
• Generous PTO policy; accrues immediately upon hire
• Tuition Discounts at select colleges
• 11 Paid Holidays
• Free Employee Assistance Program

Skills, Abilities & Knowledge:

• Organizational & Time Management: Ability to manage multiple cases, maintain accurate records, and meet deadlines.
• Communication & Interpersonal: Strong verbal and written communication, active listening, and conflict resolution skills.
• Advocacy & Problem-Solving: Ability to assess client needs, navigate service systems, and develop solutions to support independence.
• Technical & Documentation: Proficiency in case management software, accurate record-keeping, and strong report writing.
• Knowledge of IDD Services & Regulations: Understanding of Medicaid waivers, individualized service plans (ISPs), and compliance requirements.
• Collaboration & Teamwork: Ability to coordinate with interdisciplinary teams, facilitate meetings, and ensure seamless service delivery.

Qualifications, Experience & Other Requirements:

• Prior experience providing direct care to individuals with intellectual and developmental disabilities (IDD), required.
• Prior experience working with individuals with (IDD) in a case management, advocacy, or support coordination role, preferred.
• Knowledge of Medicaid waivers, individualized service plans (ISPs), and person-centered planning, preferred.
• Experience collaborating with interdisciplinary teams, including medical professionals, therapists, and direct support staff.
• Valid driver's license and reliable transportation for home visits and meetings.
• Ability to pass required background checks as mandated by state regulations.

Education:

• Bachelor's degree in social work, psychology, human services, special education, or a related field (preferred)
• Equivalent work experience in case management, disability services, or a related field may be considered in lieu of a degree, depending on agency requirements.

If you are passionate about making a difference in the lives of individuals with disabilities, we invite you to apply today and join our dedicated team at UCP of Eastern Connecticut!