Senior Field Service Technician

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Job Summary

The Senior Field Service Technician is responsible for initiating and executing field service activities at customer sites in a safe, efficient, and professional manner. This role includes proactive troubleshooting of mechanical, electrical, and diesel equipment, performing preventative maintenance, managing parts inventory, and identifying and correcting safety issues related to company- and customer-owned equipment. The technician will work directly with customers across multiple systems and locations and will use strong technical knowledge, critical thinking, and problem-solving skills to deliver effective solutions.

Who We Are Looking For

Xylem is seeking experienced, mechanically inclined professionals who are passionate about hands-on work, troubleshooting, and solving complex technical problems in the field. We encourage individuals with backgrounds in field service, industrial or commercial process water, electrical work, diesel, mechanical systems, fusion, or related skilled trades to apply. Candidates who enjoy working independently, interacting with customers, and diagnosing equipment issues across different systems and locations are encouraged to bring their expertise to our team.

At Xylem, we are united by a shared purpose: solving water to create a more sustainable world. If you are driven by innovation, service, and making a real impact, we invite you to bring your skills to our team as a Senior Field Service Technician.

Essential Responsibilities

• Initiate and execute field service activities at customer sites in a safe, efficient, and professional manner.
• Proactively troubleshoot and diagnose mechanical, electrical, diesel, and other technical equipment.
• Perform preventative maintenance, inspections, and repairs to support equipment reliability.
• Identify and correct safety issues involving company- and customer-owned equipment.
• Manage parts inventory and ensure required materials are available to support field service activities.
• Communicate professionally with customers regarding equipment condition, service needs, and recommended solutions.
• Maintain company property, tools, equipment, and vehicles in good working condition.
• Work independently with minimal supervision while effectively managing service activities and priorities.
• Collaborate with internal teams and customers to resolve technical issues and meet service commitments.
• Demonstrate accountability, innovation, and empowerment while supporting a high-impact culture.

Qualifications

• High school diploma or equivalent required.
• 2–5 years of technical work experience, including industrial or commercial process water experience.
• Electrical, mechanical, diesel, and/or fusion experience depending on business unit.
• Previous field service, industrial maintenance, or related technical experience required.
• Industry-specific licenses or certifications may be preferred.
• Ability to obtain required customer site clearances, including TWIC, DISA, or other site-specific requirements.
• Ability to obtain and maintain a DOT Medical Card.

Skills

• Strong technical knowledge and troubleshooting abilities.
• Strong mechanical and electrical problem-solving skills.
• Ability to work independently with minimal direct supervision.
• Strong customer service and communication skills.
• Experience using Microsoft Office applications and smart devices.
• Ability to synthesize technical information and communicate it clearly.
• Strong critical thinking and problem-solving abilities.
• Ability to use customer insights and technical information to develop solutions in new and unexpected situations.

Travel and Driving Requirements

• Travel to customer sites is required and may include multiple systems, locations, and customers.
• This position requires operating a company vehicle. Candidates must have and maintain a valid driver’s license and a clean driving record that meets company standards.
• Candidates must successfully complete all required driver, DOT, medical, and background screening requirements.
• Ability to obtain and maintain company driving privileges and any required CDL Class A or B with applicable endorsements.

Compensation & Benefits

The estimated pay range for this position is $28 to $31 per hour. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation