Deduction Resolution Specialist

Deduction Resolution Specialist

Our client, a leading organization in the foodservice industry, is seeking a Deduction Resolution Specialist to join their team. As a Deduction Resolution Specialist, you will be part of the Accounting department supporting the Corporate Office North. The ideal candidate will demonstrate initiative, strong problem-solving skills, and excellent communication abilities, which will align successfully within the organization.

Location: Willmar, MN

Pay Range: $19.40 per hour

Shift: Monday – Friday, 40 hours, with flexible start times between 6:00 AM and 8:00 AM. Potential overtime. After training and trust are established, the role offers the possibility to work from home on Fridays.

What's the Job?

• Perform research and resolution duties related to deductions and credit types within a team environment.
• Identify, research, and collect supporting documentation to determine appropriate resolution in an audit-compliant manner.
• Utilize time management skills to code deductions, submit backup documentation, and identify new trends for assigned customers.
• Collaborate directly with external customers, field sales, and internal teams to resolve open items efficiently.
• Process and approve credit resolutions using the High Radius application, and contribute to process improvements and deduction prevention efforts.

What's Needed?

• Demonstrated pattern of initiative and proactive problem-solving.
• Strong decision-making skills and the ability to work independently with minimal supervision.
• Excellent written and verbal communication skills.
• Well-developed interpersonal and organizational skills.
• Proven customer service experience and familiarity with relevant software tools.

What's in it for me?

• Opportunity to work in a dynamic and supportive team environment.
• Potential for flexible work arrangements after training.
• Engagement in meaningful work that supports organizational success.
• Development of valuable skills in deduction management and customer relations.
• Participation in a company recognized for its commitment to diversity and ethical practices.

Upon completion of waiting period, associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)