Customer Service Representative

Customer Service Representative

Reports to: Customer Service Representative Supervisor

FLSA Status: Hourly Exempt

About Tavoron:

Tavoron is a leading industrial automation company providing automation, robotics, and compressed air solutions that help manufacturers improve efficiency, quality, and safety. With approximately 400 employees across North America and a network of specialized companies, we deliver innovative technology, engineering expertise, and trusted customer support to solve complex manufacturing challenges and create lasting value. Join our team and make a difference.

About HTE Technologies:

HTE Technologies, a Tavoron company, is an industrial automation and productivity solutions provider serving manufacturers throughout the Midwest. For over 65 years, HTE has helped customers improve efficiency, safety, and performance through innovative automation technologies, engineering expertise, and exceptional customer support.

Position Summary:

Create and maintain strong customer relationships through phone and email interactions. Provide exceptional customer service by supporting product inquiries, pricing and availability requests, order processing, order expediting, and sales lead follow-up. Partner with internal teams to ensure a positive customer experience and support sales growth initiatives.

Responsibilities:

• Serve as a primary point of contact for customer inquiries related to Tavoron products, pricing, availability, and services.
• Identify opportunities to increase revenue through add-on sales, cross-selling, and upselling during customer interactions.
• Maintain a strong working knowledge of Tavoron products, parts, services, and capabilities.
• Build and maintain positive relationships with customers, vendors, and internal stakeholders.
• Proactively identify and resolve customer concerns to ensure timely and satisfactory outcomes.
• Process customer orders accurately and efficiently while providing updates as needed.
• Coordinate with vendors and internal teams to expedite orders and resolve delivery issues.
• Provide backup support for order entry functions and assist with managing the sales inbox.
• Collaborate with inside and outside sales teams to support customer needs and business objectives.
• Perform other duties as assigned by supervisor or management.

Qualifications:

• High School Diploma or equivalent required.
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Ability to work effectively under pressure and meet customer expectations and deadlines.
• Detail-oriented with a high degree of accuracy and follow-through.
• Proficient with Microsoft Office and general business systems preferred.

Working Conditions & Physical Demands:

• The noise level in the work environment is typically moderate.
• The employee is occasionally required to sit, stand, walk, reach, and use hands to operate office equipment.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• Regular use of a computer, telephone, and other standard office equipment is required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Why work for us?

• We believe in people. We look for great people who are committed and focused. They know what it takes to produce the best results because it really is all about client satisfaction. We look for dedicated professionals from a variety of fields. Above all, a good fit for our team has a passion for excellence, solid experience, and a willingness to make a difference. We support you in developing your goals and growing in your career. In short, by joining our team, you increase your professional value and work on engaging projects. Most of all, you fit into a team focused on helping you grow your skills.
• We are innovative. We host many events that you may become a part of. From in-house training to out-of-town events, we always have something going on. We believe in innovation. With a Tavoron career, you exercise your creativity every day.
• We have a passion for excellence. We focus on providing the best customer service as a company to our customers. We offer a competitive salary and benefit package, including medical, dental, and a 401(k) program. If you're looking for a place to build your skills, you will find it in a career with us.

The company does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, ancestry, age, physical or mental disability, medical condition including genetic characteristics, pregnancy, sexual orientation, marital status, familial status, veteran status, status regarding public assistance, membership or activity in a local commission or citizenship status, or any other characteristic protected by law.