Client Solutions Lead

Strive Pharmacy is a personalized compounding pharmacy built on a simple conviction: medicine should fit the patient, not the other way around. We started Strive because we believed the pharmaceutical industry was overdue for a more human approach one that prioritizes individualized care, clinical nuance, and genuine partnership with patients and providers. Compounding gives us the tools to do that. Every formulation we prepare is built to the specific needs of a specific person, and every interaction we have is guided by that same commitment to personalized care. We're growing, and we're looking for people who share that conviction. If you're ready to be part of a pharmacy that takes the work seriously and the people even more seriously, we'd like to meet you. Mission: Strive exists to disrupt an industry long overdue for a more personal approach to care. We put the human element at the center of everything: every formulation, every patient interaction, every provider partnership. We're not just a compounding pharmacy. We're a team on a mission to change what personalized healthcare looks and feels like. *Eligible for AZ Pharmacists only* Hours: Monday - Friday; 9:00am - 5:30pm Position Overview: We’re seeking a cross-functional professional to support our technical implementation team. This role combines technical expertise, clinical understanding, and project coordination to manage client onboarding, standardize pharmacy product workflows, and ensure system readiness. Ideal candidates will have experience with pharmacy management systems (PMS), strong communication and documentation skills, and the ability to manage multiple client-facing projects simultaneously. Key Responsibilities: Integration & Client Readiness: Serve as the technical and workflow liaison during client onboarding and configuration Initiate and coordinate “Fast Track” implementation prep for new clinics, including clinical template management Manage multiple integration projects simultaneously, maintaining clear communication and timelines Support cross-functional communication between product, clinical, support, and integration teams Lead communication with our PMS support teams to request integration credentials and configure webhooks Review pharmacy orders in sandbox environments to ensure accuracy and workflow alignment Test and validate pharmacy orders in production systems for consistency and product readiness Perform regular audits of pharmacy orders to ensure compliance with system standards and clinical expectations System Configuration & Technical Tasks: Add new products and templates into the PMS in collaboration with the pharmacy product team Test and validate webhook integrations to ensure reliable communication with external systems and PMS platforms Monitor system behavior and elevate integration issues or configuration gaps as needed Documentation & Communication: Write and maintain technical SOPs and documentation for client-facing processes and internal workflows Communicate changes in pharmacy product capabilities and integration steps clearly and effectively Collaborate with product managers and L&D to ensure updates are incorporated into training and knowledge systems Required Qualifications: 3-5 years of experience in pharmacy technology, healthcare SaaS, or clinical systems integration Working knowledge of multiple PMS platforms (e.g., QS/1, PioneerRx, Liberty, McKesson EnterpriseRx, etc.), familiarity with LifeFile is preferred Strong technical writing skills (SOPs, product changes, client documentation) Proficiency with Microsoft Office (especially Excel, Word, PowerPoint) Experience managing multiple client projects or integrations simultaneously Strong interpersonal and communication skills—comfortable with both technical teams and client stakeholders Preferred Qualifications: RPh with 2-3 years of experience Familiarity with HL7, NCPDP, webhook APIs, or EHR/EMR integrations Experience in pharmacy operations or clinical informatics Hands-on experience with tools like HubSpot, Slack, or similar Understanding of pharmacy order workflows and medication dispensing standards Personal Attributes: Analytical and thorough—you notice inconsistencies and fix them before they become problems Client-focused—you understand pharmacy workflows and speak the language of healthcare users A bridge-builder—able to translate between clinical, technical, and business teams Process-minded—you’re excited to document and improve repeatable, scalable workflows This position is primarily based in an onsite work environment. The role requires regular periods of sitting, standing, and computer use, with occasional lifting as needed. Reasonable accommodations may be made for individuals with disabilities. Strive Pharmacy offers a comprehensive benefits package, including: Employer-paid healthcare coverage, effective the 1st day of the following month of your hire date Free Strive compounded medications for employees based on a valid patient-specific prescription from a licensed healthcare provider Paid time off Sick time FSA and HSA options Parental leave 401(k) with employer matching Life insurance Vision and dental insurance Veterinary insurance Culture: Culture isn't an afterthought at Strive. It's something we actively build. At our Gilbert, Arizona location, that looks like Food Truck Fridays and Casual Fridays. Company-wide, we also celebrate throughout the year with holiday potlucks and seasonal gatherings. We're committed to supporting the personal and professional growth of every employee, inside and outside the workplace. EEO: Strive Pharmacy is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics as outlined by federal, state or local laws. Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Strive Pharmacy’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A disabled veteran is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A recently separated veteran means any veteran during the three-year period beginning on the date of such veteran’s discharge or release from active duty in the U.S. military, ground, naval, or air service. An active duty wartime or campaign badge veteran means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An Armed forces service medal veteran means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at . How do you know if you have a disability? A disability is a condition that substantially limits one or more of your major life activities. If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury #J-18808-Ljbffr Strive Pharmacy