Senior Technical Writer

We are seeking a Technical Writer to join our Information Development team. Our technical writers create developer-facing documentation that guides customers through integrating with our products and services, including clear API references, tutorials, and setup guides.

Key Responsibilities

Create and maintain comprehensive developer‑facing documentation, including API references, SDK guides, and tutorials for integration workflows.

Collaborate with product and engineering teams to understand technical concepts and present them in clear, accurate, and developer‑friendly language.

Ensure all documentation is consistent, aligned with style guidelines, and technically correct through thorough review and editing.

Use coding skills (Python or similar) to automate documentation tasks, generate content from OpenAPI/Swagger files, and manage structured content in XML DITA using Oxygen XML Author.

Implement and maintain docs‑as‑code workflows with Git/GitHub for efficient version control and publishing.

Leverage AI tools (OpenAI, Claude, etc.) for content drafting, style checking, and consistency reviews.

Required Qualifications

2–5 years of technical writing experience, preferably for developer-facing products or APIs.

Strong writing and editing skills with attention to detail and clarity.

Experience with XML DITA and Oxygen XML Author.

Familiarity with docs-as-code (Markdown, Git/GitHub).

Knowledge of API documentation standards and tools (OpenAPI/Swagger, Postman).

Interest in and some experience with AI tools for content creation or automation.

Strong communication and collaboration skills.

Nice to Have

Experience in the payments industry.

Knowledge of AI prompt engineering techniques.