Guest Service Agent

Job Description

Job Description

Overview:

TheFront Desk Agent is responsible for delivering exceptional guest serviceexperiences from check-in through check-out. This role serves as the primarypoint of contact for guests, ensuring efficient operations at the front deskwhile upholding Courtyard by Marriott brand standards. The ideal candidate isprofessional, detail-oriented, and committed to creating a welcoming andseamless guest experience.

KeyResponsibilities:

- Welcome and greet guests upon arrival with a positive attitudeand provide prompt and courteous service.

- Manage check-in and check-out procedures efficiently, ensuring all detailsare accurate.

- Handle guest inquiries and requests, both in-person and over the phone,ensuring their needs are addressed in a timely manner.

- Maintain an organized and tidy front desk area.

- Promote Marriott Bonvoy membership and brand programs.

- Manage reservations, cancellations, and any modifications accurately in thehotel management system.

- Process payments, including cash, credit, and debit transactions, ensuringproper billing and handling of guest accounts.- Provide guests with information about hotel amenities, services, and localattractions.

- Resolve any guest complaints or issues with empathy and professionalism,escalating to management when necessary.

- Collaborate with other hotel staff to ensure a seamless guest experience.

Qualifications:

- High school diploma or equivalent required; hospitality orrelated degree is a plus.

- Previous experience in a customer service role, preferably in a hotel orhospitality setting.

- Excellent communication and interpersonal skills.

- Strong problem-solving abilities and attention to detail.

- Proficiency in using hotel management software and Microsoft Office Suite.

- Ability to work flexible hours, including weekends and holidays.

- A positive demeanor, team-oriented mentality, and a strong work ethic.

- Prior hotel front desk experience.

- Experience with Marriott systems (e.g., FOSSE, MARSHA).

Benefits:

-Competitive salary and comprehensive benefits package.

- Opportunities for professional growth and development.

- Friendly and supportive work environment.

- Employee discounts on hotel accommodations and services.

Join ourteam as a Front Desk Agent and be a vital part of creating memorable guestexperiences! If you have a passion for hospitality and enjoy meeting andassisting people, we encourage you to apply.