IT Service Manager
Charles Computer Services
Service ManagerDue to continued growth, Charles IT is seeking a Service Manager to lead a high-performing team of Team Leads and deliver an exceptional client experience. This role is ideal for a people-focused leader who is passionate about coaching and developing talent, building future leaders, and creating a service-first culture.As a key member of the leadership team, you'll oversee daily IT service operations, mentor Team Leads professionals, and ensure every client interaction reflects our commitment to outstanding customer service. Success in this role means developing engaged team members, maintaining operational excellence, and continuously improving service delivery.What You'll Do:Lead, coach, and develop a team of IT Team Leads through regular feedback, mentoring, and career development planning.Foster a positive, service-first culture focused on accountability, teamwork, team member growth, and customer satisfaction.Oversee day-to-day service delivery, ticket management, escalation handling, and team performance.Maintain visibility across active client issues and ensure timely resolution while balancing team workload and resources.Partner with technical escalation resources to resolve complex issues and critical incidents.Ensure clients receive proactive communication and an exceptional support experience.Monitor SLA performance and drive continuous improvement initiatives.Identify trends, recurring issues, and skill gaps, implementing process improvements and coaching plans as needed.Manage resource allocation to support operational efficiency and client needs.Partner with leadership on hiring, onboarding, team member development, succession planning, and performance management.Conduct regular one-on-one meetings, team meetings, coaching sessions, and performance reviews.Support team member engagement, career pathing, certifications, promotions, and professional growth opportunities. Charles Computer Services
- ...scalable, and optimized for performance and growth. Develop IT roadmaps, lead business reviews, manage budgets, and uphold compliance standards. Build and... ...level Employment type: Full-time Job function: Other Industries: IT Services and IT Consulting #J-18808-Ljbffr...SuggestedFull timeWork at office
- ...Job Description Job Description Lead People. Elevate Service. Grow Careers. Due to continued growth, Charles IT is seeking a Service Manager to lead a high-performing team of Team Leads and deliver an exceptional client experience. This role is ideal for a people...SuggestedTemporary workFlexible hours
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$95k - $160k
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...environmental engineering firm specializing in water, wastewater and civil infrastructure, is seeking a licensed Water Resources Project Manager to join our company. Salary range is $95,000 - $160,000/yr. NOTE: Final salary is based on education, experience, certifications,...H1bWork at officeLocal areaFlexible hours- Automation Engineer Automation Engineer with Selenium and Java - Good knowledge on CI/CD and Cucumber - Good knowledge on test approach and test cases creation using automation - Good knowledge on BDD/TDD framework - Good knowledge on Agile What are the top 3 skills...
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...180,000 per year A bit about us: A leading professional services organization seeking a hands-on technology leader to shape its... ...standards for data modeling, storage, accessibility, and lifecycle management Design and oversee scalable data pipelines and ETL/ELT...Local areaFlexible hours$160k - $180k
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GIS Project Manager Job Locations US-RI-Providence | US-MA-Watertown | US-CT-Wethersfield | US-MA-Boston | US-MA-Worcester | US-MA-Springfield... ...wide range of clients with geographic information system (GIS) services across sectors including transportation, state departments of...Full timeWork experience placementWork at officeFlexible hours- ...in the United States with Middlesex Paving earning an equally solid regional presence and reputation. Position Summary The Project Manager shall oversee total construction effort to ensure projects are safely constructed in accordance with design, budget, and schedule....Full timePart timeFor subcontractorWork at office
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Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps... ...it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer...Contract workFor subcontractorWork at office
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